University of Alaska experienced a major incident on September 6, 2025 affecting UAF Campus Connectivity and Statewide Network Connectivity and 1 more component, lasting 2d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2025, 11:43 PM UTC
We have received reports of intermittent degraded UA network performance. The OIT Telecommunications team has reached out to our circuit provider, who are currently investigating potential intermittent issues with their fiber. Until we hear otherwise, users may continue seeing intermittent outages in the future. We will provide updates as we receive further information, or at opening on Monday (~07:30am), whichever comes first. Thank you for your patience during the resolution of this issue.
- investigating Sep 08, 2025, 03:33 PM UTC
We have not yet received any updates from ACS, our internet service provider. The OIT Networking team is continuing to monitor their channels of communication with this vendor, and we will report any new information as it becomes available, and at 3-hour intervals. Thank you again for your patience during the resolution of this issue.
- investigating Sep 08, 2025, 05:53 PM UTC
OIT Networking reports that ACS has identified the area where the issue occurred but they have yet to determine the exact cause of the event. We will continue to report at three-hour intervals, and when any new information becomes available. Thank you so much for your time!
- investigating Sep 08, 2025, 08:54 PM UTC
No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!
- investigating Sep 08, 2025, 11:53 PM UTC
No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!
- resolved Sep 09, 2025, 03:37 PM UTC
ACS is continuing to investigate the causes of recent incidents that affected us, but we do not expect any future issues to be related to the initial outage and are ending reporting at this time. Internet connectivity and speeds have been largely stable since the weekend; please report any new or continuing network issues to your campus's IT helpdesk as usual. Thanks so much for your time as we monitored this issue.
- postmortem Oct 01, 2025, 06:30 PM UTC
This disruption was a result of an outage with our vendor, ACS.