University of Alaska experienced a critical incident on July 18, 2025 affecting Other IT Services, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2025, 07:12 PM UTC
We have received reports that DocuSign is currently experiencing issues, and the eSignature application may be entirely unavailable at this time. The NTS Service Desk has reached out to the vendor and who is currently investigating, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!
- investigating Jul 18, 2025, 07:25 PM UTC
DocuSign has acknowledged this outage as system-wide for a number of their servers and are investigating. We will continue to make updates at 30minute intervals and relay updates posted by the vendor; you can view them in real-time here: https://status.docusign.com/incidents/fkyk4rkvdwsv Thank you again for your time and patience!
- monitoring Jul 18, 2025, 07:31 PM UTC
DocuSign reports that they have implemented a fix and are monitoring the results. https://apps.docusign.com/send/ should now be accessible for UA users; we will continue to report any updates as they come, as well as at the end of the business day (5:00pm AKDT). Thank you again for your time and patience with this issue!
- resolved Jul 18, 2025, 09:03 PM UTC
DocuSign reports that this incident has been resolved. They add that if you are still experiencing issues, you may need to log out and back into the application. Thank you for your time while this issue was resolved!
- postmortem Jul 23, 2025, 05:38 PM UTC
This incident was a result of a 3rd party vendor outage.