University of Alaska experienced a critical incident on October 29, 2025 affecting Other IT Services, lasting 7h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:48 PM UTC
We have received reports that the technician login for Touchnet is currently experiencing issues. We are uncertain as to whether or not this is related to the ongoing Microsoft outage, and UA Financial Systems is reaching out to the vendor for clarification. We will be reporting updates on this outage at 30-minute intervals. Thank you for your patience during the resolution of this issue!
- identified Oct 29, 2025, 05:16 PM UTC
Touchnet has confirmed that their outage is directly related to Azure's ongoing large-scale issues, and we will be reporting on both within the same posting-- you can view that status here: https://status.alaska.edu/incidents/fgv76pmjw38q
- resolved Oct 30, 2025, 12:15 AM UTC
Touchnet is accessible at this time for both users and technicians. The root Azure outage is still ongoing, and you can view our reporting on the status of that incident here: https://manage.statuspage.io/pages/ld2hkxw36y26/incidents/fgv76pmjw38q Thank you for your time and patience as we follow the resolution of these issues!
- postmortem Nov 05, 2025, 09:07 PM UTC
This disruption was the result of a major outage with Microsoft Cloud Services. More information on the scope of the outage can be found here: [https://azure.status.microsoft/en-us/status/history/](https://azure.status.microsoft/en-us/status/history/)