University of Alaska incident
Intermittent Internet Connectivity Issues
University of Alaska experienced a major incident on September 17, 2025 affecting UAF Campus Connectivity and Statewide Network Connectivity and 1 more component, lasting 19h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 17, 2025, 11:03 PM UTC
We are currently experiencing intermittent connectivity issues, including slow speeds and connection failures, to internet2 and major cloud services such as Microsoft (Office 365, Email, Teams) and Amazon Web Services (AWS). ACS will be replacing a faulty hardware component tonight from 7:30pm to 10:30pm that we expect to resolve the issue. The UA Network may be fully unavailable during this time, and you can view the status of that maintenance here: https://status.alaska.edu/incidents/lp66qyvw6q3g We will report on any updates as they become available, and again tomorrow morning at opening to verify whether or not the fix has restored service. Thank you for your time and patience as we work towards a resolution!
- identified Sep 18, 2025, 03:39 PM UTC
At this time, we are awaiting confirmation from ACS that last night's maintenance was completed successfully. Thank you for your patience as we verify our network stability!
- resolved Sep 18, 2025, 06:27 PM UTC
The OIT Networking team has received word from ACS reporting that the fix is complete and our circuits are continuing to be monitored. Please report any incidents with internet connectivity to your campus's IT helpdesk, and thank you so much for your time!
- postmortem Oct 01, 2025, 06:31 PM UTC
This disruption was the result of an outage with our vendor, ACS.