University of Alaska experienced a major incident on July 11, 2025 affecting Other IT Services, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2025, 12:13 AM UTC
We have received reports that Mathworks is currently experiencing issues. The NTS Technology Support Services team is currently reaching out to the vendor, and we will be making an update at end-of-day today 5:00PM, as well as updates at 3-hour intervals starting at beginning-of-day tomorrow (8:00AM). Thank you for your patience during the resolution of this issue!
- resolved Jul 11, 2025, 01:04 AM UTC
The NTS Technology Support Services team has worked with the vendor and resolved the login issues with Mathworks. Thank you again for your patience during the resolution of this issue!
- postmortem Jul 28, 2025, 06:42 PM UTC
# Background SSO authentication is the primary method for getting access to Mathworks products and licensing. # Break Down of the Problem On July 10, 2025 SSO logins were failing from about 3:17pm AKDT to about 4:28pm AKDT. The IAM reports the UA SSO login was successful and redirected to Mathworks, but all login attempts resulted in an error message. Service was restored without notification from Mathworks or any action on our part. # Target State / Goal SSO authentication to Mathworks should be available 24/7 to access Mathworks products and licenses. # Root Cause Analysis Mathworks customer support reports a certificate had expired and was subsequently updated. # Develop Countermeasures This is a vendor issue, out of our control. # Implementation of Countermeasures None needed # Follow Up / Review None needed