University of Alaska experienced a minor incident on July 1, 2025 affecting Other IT Services, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2025, 04:07 PM UTC
We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals. Thank you for your patience during the resolution of this issue!
- investigating Jul 01, 2025, 07:04 PM UTC
The NTS CLS team reached out to the vendor earlier this morning and is currently awaiting a response. We will continue to report any updates as they come and at 3-hour intervals. Thank you again for your patience as we continue to work this issue.
- investigating Jul 01, 2025, 07:33 PM UTC
Kaltura has indicated that they are investigating this issue and expect a resolution within 24 hours. NTS CLS is continuing to monitor their channels of communication with them, and we will provide updates as they're given and at 3-hour intervals. Thank you again for your patience and understanding as we work towards a full restoration of service!
- resolved Jul 01, 2025, 09:21 PM UTC
NTS CLS reports that this issue has been resolved. A Kaltura accessibility feature intended for regular video players was conflicting with live stream content. Thank you again for your time and patience as we resolved this issue!