University of Alaska experienced a critical incident on October 29, 2025 affecting Other IT Services, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:34 PM UTC
We have received reports that Nextgen is currently experiencing a complete outage. It appears to be a vendor issue-- the OIT PAWS team is monitoring status updates from the vendor, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!
- identified Oct 29, 2025, 04:57 PM UTC
NextGen has confirmed that the DynamicForms outage is directly related to Azure's ongoing large-scale issues, and we will be reporting on both within the same posting-- you can view that status here: https://status.alaska.edu/incidents/fgv76pmjw38q
- resolved Oct 29, 2025, 06:19 PM UTC
NextGen appears to have put a workaround in place, and their service is operational. You can access your NextGen dashboard at alaska.edu/nextgen The root Azure outage is still ongoing, and you can view our reporting on the status of that incident here: https://manage.statuspage.io/pages/ld2hkxw36y26/incidents/fgv76pmjw38q Thank you for your time and patience as we follow the resolution of these issues!
- postmortem Nov 05, 2025, 08:00 PM UTC
This disruption was the result of a major outage with Microsoft Cloud Services. More information on the scope of the outage can be found here: [https://azure.status.microsoft/en-us/status/history/](https://azure.status.microsoft/en-us/status/history/)