Unbabel experienced a minor incident on July 31, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 31, 2026, 07:14 AM UTC
Type: Incident Duration: 6 hours and 32 minutes Affected Components: Kustomer, Freshdesk , Wix Answers, Ticket API, Kustomer, Zendesk Chat, Salesforce Messaging, Helpshift Emails, Helpshift Chat, Unbabel Interface Tickets, Salesforce Service Cloud, Zendesk Support/Agent Workspace, Salesforce KB, Projects, Zendesk Guide, Client Review, Intercom, Chat API, Unbabel Interface Chat Jul 31, 08:01:39 GMT+0 - Investigating - We continue to observe degraded translation processing, but rest assured this investigation is being prioritised by our teams. We apologise for the inconvenience. Jul 31, 09:44:56 GMT+0 - Monitoring - The team was able to stabilize the different systems and new translation requests should complete normally. Unbabel will proceed to recover stuck translations. These are requests performed since circa 1.30 am UTC time. Note: chat translations will not be recovered and should be requested again where neccessary. Jul 31, 13:46:20 GMT+0 - Resolved - This incident has been resolved. Translation recovery is still underway, but taking place without incidents. If you find any translations still missing in the next few hours, please reach out to us. Jul 31, 07:14:00 GMT+0 - Investigating - We're experiencing translation processing failures intermittently, we have our teams actively investigating and will report back asap. Thank you for understanding.