Resolved after 49 minutes, on October 15, 2025.
The issue is identified. We are rolling back the causing change..
Update timeline
- investigating Oct 15, 2025, 09:42 AM UTC
Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk. We are currently investigating this incident..
- identified Oct 15, 2025, 10:13 AM UTC
The issue is identified. We are rolling back the causing change..
- resolved Oct 15, 2025, 10:31 AM UTC
This incident has been resolved..
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