Unbabel incident

Translation processing delays

Minor Resolved

Unbabel experienced a minor incident on July 31, 2026 affecting Unbabel Longform (Projects) and Unbabel E-mail (Zendesk Support/Agent Workspace) and 1 more component, lasting 6h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 07:14 AM UTC
Resolved
Jul 31, 2026, 01:46 PM UTC
Duration
6h 32m
Detected by Pingoru
Jul 31, 2026, 07:14 AM UTC

Affected components

Unbabel Longform (Projects)Unbabel E-mail (Zendesk Support/Agent Workspace)Unbabel Longform (Client Review)Unbabel Longform (Salesforce KB)Unbabel Chat (Zendesk Chat)Unbabel E-mail (Freshdesk )Unbabel Longform (Zendesk Guide)Unbabel E-mail (Salesforce Service Cloud)Unbabel Chat (Intercom)Unbabel Chat (Salesforce Messaging)

Update timeline

  1. investigating Jul 31, 2026, 07:14 AM UTC

    We're experiencing translation processing failures intermittently, we have our teams actively investigating and will report back asap. Thank you for understanding.

  2. investigating Jul 31, 2026, 08:01 AM UTC

    We continue to observe degraded translation processing, but rest assured this investigation is being prioritised by our teams. We apologise for the inconvenience.

  3. monitoring Jul 31, 2026, 09:44 AM UTC

    The team was able to stabilize the different systems and new translation requests should complete normally. Unbabel will proceed to recover stuck translations. These are requests performed since circa 1.30 am UTC time. Note: chat translations will not be recovered and should be requested again where neccessary.

  4. resolved Jul 31, 2026, 01:46 PM UTC

    This incident has been resolved. Translation recovery is still underway, but taking place without incidents. If you find any translations still missing in the next few hours, please reach out to us.