Unbabel incident

New tickets / conversations for email and chat not translating

Minor Resolved View vendor source →

Unbabel experienced a minor incident on May 6, 2026, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 09:48 AM UTC
Resolved
May 06, 2026, 10:21 AM UTC
Duration
33m
Detected by Pingoru
May 06, 2026, 09:48 AM UTC

Update timeline

  1. investigating May 06, 2026, 09:48 AM UTC

    For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident..

  2. identified May 06, 2026, 10:09 AM UTC

    We are continuing to work on a fix for this incident..

  3. resolved May 06, 2026, 10:21 AM UTC

    This incident has been resolved..