Unbabel incident

Email translations are seeing issues / Zendesk and Freshdesk app unresponsive

Minor Resolved View vendor source →

Unbabel experienced a minor incident on September 23, 2025, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 03:35 PM UTC
Resolved
Sep 23, 2025, 03:54 PM UTC
Duration
19m
Detected by Pingoru
Sep 23, 2025, 03:35 PM UTC

Update timeline

  1. investigating Sep 23, 2025, 03:35 PM UTC

    Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident..

  2. identified Sep 23, 2025, 03:43 PM UTC

    The issue was identified. We are continuing to work on a fix for this incident..

  3. resolved Sep 23, 2025, 03:54 PM UTC

    This incident has been resolved..