Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues

Update timeline

1. investigating Nov 17, 2025, 04:32 PM UTC

   Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident..

2. identified Nov 17, 2025, 04:35 PM UTC

   The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident..

3. monitoring Nov 17, 2025, 05:16 PM UTC

   This issue is also affecting the Translator CAT tool Polyglot..

4. identified Nov 17, 2025, 07:09 PM UTC

   It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident..

5. identified Nov 17, 2025, 09:39 PM UTC

   The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention..

6. monitoring Nov 17, 2025, 11:07 PM UTC

   We implemented a fix and are currently monitoring the result..

7. resolved Nov 17, 2025, 11:24 PM UTC

   This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us..