Unbabel experienced a minor incident on October 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 15, 2025, 09:42 AM UTC
Type: Incident Duration: 49 minutes Affected Components: , Zendesk Support/Agent Workspace, Intercom, , Unbabel Interface Chat, Unbabel Interface Tickets, Wix Answers, Kustomer, API, Zendesk Chat, Freshdesk , Salesforce Service Cloud, Kustomer, Salesforce Live Agent, Chat API, Unbabel E-mail → Unbabel Chat → Oct 15, 09:42:00 GMT+0 - Investigating - Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk. We are currently investigating this incident. Oct 15, 10:13:47 GMT+0 - Identified - The issue is identified. We are rolling back the causing change. Oct 15, 10:13:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 15, 10:31:04 GMT+0 - Resolved - This incident has been resolved.