Unbabel Outage History

Started Jul 31, 2026, 07:14 AM UTC· resolved Jul 31, 2026, 01:46 PM UTC

1. investigating Jul 31, 2026, 07:14 AM UTC

   We're experiencing translation processing failures intermittently, we have our teams actively investigating and will report back asap. Thank you for understanding.

2. investigating Jul 31, 2026, 08:01 AM UTC

   We continue to observe degraded translation processing, but rest assured this investigation is being prioritised by our teams. We apologise for the inconvenience.

3. monitoring Jul 31, 2026, 09:44 AM UTC

   The team was able to stabilize the different systems and new translation requests should complete normally. Unbabel will proceed to recover stuck translations. These are requests performed since circa 1.30 am UTC time. Note: chat translations will not be recovered and should be requested again where neccessary.

4. resolved Jul 31, 2026, 01:46 PM UTC

   This incident has been resolved. Translation recovery is still underway, but taking place without incidents. If you find any translations still missing in the next few hours, please reach out to us.

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Started Jun 26, 2026, 04:30 AM UTC· resolved Jun 26, 2026, 03:03 PM UTC

1. investigating Jun 26, 2026, 04:30 AM UTC

   All estimated projects are returning incorrect, grossly exaggerated values. We are currently investigating this incident..

2. identified Jun 26, 2026, 11:06 AM UTC

   We identified the issue and are working on a fix for this incident..

3. monitoring Jun 26, 2026, 11:41 AM UTC

   We implemented a fix for total estimated prices. You may need to re-estimate your project to see the correct value appear. Costs on the breakdown are still displaying incorrectly, as this will be fixed shortly. .

4. resolved Jun 26, 2026, 03:03 PM UTC

   Costs on the breakdown are now also displaying correctly, everything is now working as expected. We apologise for the inconvenience caused. .

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Started May 06, 2026, 09:48 AM UTC· resolved May 06, 2026, 10:21 AM UTC

1. investigating May 06, 2026, 09:48 AM UTC

   For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident..

2. identified May 06, 2026, 10:09 AM UTC

   We are continuing to work on a fix for this incident..

3. resolved May 06, 2026, 10:21 AM UTC

   This incident has been resolved..

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Started Apr 28, 2026, 12:00 PM UTC· resolved Apr 28, 2026, 02:27 PM UTC

1. investigating Apr 28, 2026, 12:00 PM UTC

   A problem was identified that prevents the correct creation and management of projects in the Unbabel Portal. In the typical scenario, the list of pipeline groups doesn't load; for completed projects, it's not possible to see the list of existing files. We are currently investigating this incident..

2. identified Apr 28, 2026, 01:38 PM UTC

   The root cause for the incident is identified and the team is working on a fix..

3. resolved Apr 28, 2026, 02:27 PM UTC

   This incident has been resolved..

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Started Nov 24, 2025, 07:20 PM UTC· resolved Nov 25, 2025, 10:24 AM UTC

1. investigating Nov 24, 2025, 07:20 PM UTC

   Some users are describing problems logging into the Portal, with an error message reading "Failed to retrieve your Portal". We are currently investigating this incident..

2. resolved Nov 25, 2025, 10:24 AM UTC

   This incident has been resolved..

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Started Nov 19, 2025, 03:00 PM UTC· resolved Nov 19, 2025, 03:55 PM UTC

1. investigating Nov 19, 2025, 03:00 PM UTC

   Access to the Portal is currently not possible for logged out users. We are currently investigating this incident..

2. identified Nov 19, 2025, 03:55 PM UTC

   The cause is identified and we are working on a fix for this incident..

3. resolved Nov 19, 2025, 03:55 PM UTC

   This incident has been resolved..

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Started Nov 18, 2025, 12:14 PM UTC· resolved Nov 18, 2025, 06:10 PM UTC

1. identified Nov 18, 2025, 12:14 PM UTC

   We are continuing to work on a fix for this incident..

2. monitoring Nov 18, 2025, 02:55 PM UTC

   Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal..

3. resolved Nov 18, 2025, 06:10 PM UTC

   This incident has been resolved. We will wait for the post-mortem from Cloudflare to take further action..

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Started Nov 17, 2025, 04:32 PM UTC· resolved Nov 17, 2025, 11:24 PM UTC

1. investigating Nov 17, 2025, 04:32 PM UTC

   Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident..

2. identified Nov 17, 2025, 04:35 PM UTC

   The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident..

3. monitoring Nov 17, 2025, 05:16 PM UTC

   This issue is also affecting the Translator CAT tool Polyglot..

4. identified Nov 17, 2025, 07:09 PM UTC

   It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident..

5. identified Nov 17, 2025, 09:39 PM UTC

   The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention..

6. monitoring Nov 17, 2025, 11:07 PM UTC

   We implemented a fix and are currently monitoring the result..

7. resolved Nov 17, 2025, 11:24 PM UTC

   This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us..

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Started Nov 01, 2025, 01:16 AM UTC· resolved Nov 03, 2025, 11:04 AM UTC

1. identified Nov 01, 2025, 01:16 AM UTC

   We are currently experiencing issues with [[email protected]](mailto:[email protected]) email, please reach out to us via [[email protected]](mailto:[email protected]) or submit a ticket here: .

2. resolved Nov 03, 2025, 11:04 AM UTC

   We're operating as usual and you can now resume using the [[email protected]](mailto:[email protected]) email address to reach out to us. Thank you for bearing with us.

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Started Oct 20, 2025, 03:45 PM UTC· resolved Oct 20, 2025, 08:21 PM UTC

1. identified Oct 20, 2025, 03:45 PM UTC

   We are currently working to restore the service..

2. identified Oct 20, 2025, 05:13 PM UTC

   AWS update - "We continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services. Lambda is experiencing function invocation errors because an internal subsystem was impacted by the network load balancer health checks. We are taking steps to recover this internal Lambda system. For EC2 launch instance failures, we are in the process of validating a fix and will deploy to the first AZ as soon as we have confidence we can do so safely." - .

3. monitoring Oct 20, 2025, 06:13 PM UTC

   With the recovery of AWS systems, Unbabel is restoring its capacity. Currently most systems are operational, with some delays still taking place for messages lost in the process and that may need recovering. AWS Update: **Oct 20 12:15 PM PDT** We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. For Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda’s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors. We will provide another update by 1:00 PM PDT. .

4. resolved Oct 20, 2025, 08:21 PM UTC

   This incident has been resolved..

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Started Oct 20, 2025, 07:26 AM UTC· resolved Oct 20, 2025, 11:04 AM UTC

1. investigating Oct 20, 2025, 07:26 AM UTC

   We are currently investigating this incident..

2. identified Oct 20, 2025, 08:48 AM UTC

   We are being impacted by this AWS incident - The team is trying to recover the services as soon as possible..

3. monitoring Oct 20, 2025, 10:01 AM UTC

   AWS is recovering and we are seeing significant signs of improvement. .

4. resolved Oct 20, 2025, 11:04 AM UTC

   Our services are fully recovered. We will keep monitoring for the next few hours..

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Started Oct 15, 2025, 09:42 AM UTC· resolved Oct 15, 2025, 10:31 AM UTC

1. investigating Oct 15, 2025, 09:42 AM UTC

   Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk. We are currently investigating this incident..

2. identified Oct 15, 2025, 10:13 AM UTC

   The issue is identified. We are rolling back the causing change..

3. resolved Oct 15, 2025, 10:31 AM UTC

   This incident has been resolved..

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Started Sep 23, 2025, 03:35 PM UTC· resolved Sep 23, 2025, 03:54 PM UTC

1. investigating Sep 23, 2025, 03:35 PM UTC

   Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident..

2. identified Sep 23, 2025, 03:43 PM UTC

   The issue was identified. We are continuing to work on a fix for this incident..

3. resolved Sep 23, 2025, 03:54 PM UTC

   This incident has been resolved..

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Started Sep 14, 2025, 11:27 PM UTC· resolved Sep 15, 2025, 12:27 AM UTC

1. investigating Sep 14, 2025, 11:27 PM UTC

   An ongoing issue is causing downtime for the Unbabel integration with Zendesk and Freshdesk. You will notice that translations are not working and the widget is unresponsive. We are currently investigating this incident..

2. resolved Sep 15, 2025, 12:27 AM UTC

   This incident has been resolved..

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Started Jun 25, 2025, 01:56 PM UTC· resolved Jun 25, 2025, 04:31 PM UTC

1. investigating Jun 25, 2025, 01:56 PM UTC

   Unbabel Interface for chat and tickets is currently experiencing performance issues. The behaviour of the interface may be erratic. Long loading times are being observed. It is still possible to request translations. We are currently investigating this incident..

2. monitoring Jun 25, 2025, 03:36 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Jun 25, 2025, 04:31 PM UTC

   This incident has been resolved..

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Started Jun 17, 2025, 09:55 AM UTC· resolved Jun 17, 2025, 10:55 AM UTC

1. investigating Jun 17, 2025, 09:55 AM UTC

   We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident..

2. identified Jun 17, 2025, 10:49 AM UTC

   We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations..

3. resolved Jun 17, 2025, 10:55 AM UTC

   This incident has been resolved. If you have any past translations that were not delivered, please attempt to send them again..

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Started Apr 28, 2025, 12:43 PM UTC· resolved Apr 29, 2025, 08:25 AM UTC

1. identified Apr 28, 2025, 12:43 PM UTC

   Our Customer Happiness Team might be delayed responding to your queries due to the power outage affecting some European countries. .

2. monitoring Apr 28, 2025, 08:29 PM UTC

   We're back online as the power is progressively back across the affected countries and the CH team will get back to every query as soon as possible. Thank you for bearing with us..

3. resolved Apr 29, 2025, 08:25 AM UTC

   Communications are back to normal..

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Started Mar 31, 2025, 10:25 AM UTC· resolved Mar 31, 2025, 10:25 AM UTC

1. resolved Mar 31, 2025, 10:25 AM UTC

   Access to the Unbabel portal is stable. The observed issues were attributed to a dependency on an external library, [unpkg.com](http://unpkg.com), which experienced an outage. This dependency has been removed to prevent recurrence are we are actively monitoring the system to ensure continued stability and performance..

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Started Mar 19, 2025, 11:12 AM UTC· resolved Mar 19, 2025, 01:05 PM UTC

1. investigating Mar 19, 2025, 11:12 AM UTC

   Reports for Usage, Cost and Agents in the Customer Portal are currently offline. A message reading that "No data to display" will appear. We are currently investigating this incident..

2. resolved Mar 19, 2025, 01:05 PM UTC

   This incident has been resolved. This was caused by a change by a third-party provider which was rolled back in the meantime..

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Started Mar 11, 2025, 02:26 PM UTC· resolved Mar 11, 2025, 03:13 PM UTC

1. investigating Mar 11, 2025, 02:26 PM UTC

   We are currently investigating this incident..

2. identified Mar 11, 2025, 02:54 PM UTC

   The issue seems to be related to an upgrade of one of our clusters. The team is working on a full recovery..

3. monitoring Mar 11, 2025, 02:57 PM UTC

   The team implemented a fix and is currently monitoring it..

4. resolved Mar 11, 2025, 03:13 PM UTC

   This incident has been resolved..

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Started Mar 07, 2025, 04:40 PM UTC· resolved Mar 07, 2025, 08:54 PM UTC

1. investigating Mar 07, 2025, 04:40 PM UTC

   Due to an overload of some systems, translation requests are suffering delays..

2. identified Mar 07, 2025, 06:54 PM UTC

   The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time..

3. resolved Mar 07, 2025, 08:54 PM UTC

   This incident has been resolved..

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Started Feb 10, 2025, 05:56 PM UTC· resolved Feb 10, 2025, 10:20 PM UTC

1. investigating Feb 10, 2025, 05:56 PM UTC

   The projects app is occasionally failing to load properly. All estimations and processing of translations are delayed. We are currently investigating this incident..

2. identified Feb 10, 2025, 05:59 PM UTC

   We identified the cause of the issue and are taking mitigating measures. Some volume has accumulated which we are trying to process..

3. monitoring Feb 10, 2025, 10:20 PM UTC

   We implemented a fix and are currently monitoring the result. Most features should be back to normal. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation..

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Started Nov 07, 2024, 05:11 PM UTC· resolved Nov 07, 2024, 07:06 PM UTC

1. investigating Nov 07, 2024, 05:11 PM UTC

   Chat translations, despite completing, are seeing considerable delays. We are currently investigating this incident..

2. monitoring Nov 07, 2024, 06:36 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Nov 07, 2024, 07:06 PM UTC

   This incident has been resolved..

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Started Nov 06, 2024, 03:36 PM UTC· resolved Nov 06, 2024, 05:31 PM UTC

1. investigating Nov 06, 2024, 03:36 PM UTC

   We are currently investigating this incident..

2. monitoring Nov 06, 2024, 05:12 PM UTC

   Issue was resolved and are currently monitoring the result..

3. resolved Nov 06, 2024, 05:31 PM UTC

   The issue has been resolved. Translations are flowing normally..

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Started Nov 04, 2024, 10:11 AM UTC· resolved Nov 04, 2024, 10:31 AM UTC

1. investigating Nov 04, 2024, 10:11 AM UTC

   We are currently investigating this incident..

2. monitoring Nov 04, 2024, 10:19 AM UTC

   Translation request are coming back to normal. We're monitoring service performance..

3. resolved Nov 04, 2024, 10:31 AM UTC

   This incident has been resolved. The team will look for a root cause for the incident..

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