Unbabel experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 07:26 AM UTC
Type: Incident Duration: 3 hours and 39 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Live Agent, Intercom, Zendesk Guide, Polyglot, Editor Dashboard, Unbabel Interface Tickets, Widn.AI, Salesforce Service Cloud, Chat API, Unbabel Oct 20, 08:48:55 GMT+0 - Identified - We are being impacted by this AWS incident - The team is trying to recover the services as soon as possible. Oct 20, 07:26:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 10:01:14 GMT+0 - Monitoring - AWS is recovering and we are seeing significant signs of improvement. Oct 20, 11:04:53 GMT+0 - Resolved - Our services are fully recovered. We will keep monitoring for the next few hours.