Unbabel Outage History

Unbabel is up right now

Unbabel had 25 outages in the last 2 years totaling 155h 53m of downtime — averaging 1 incident per month.

There were 25 Unbabel outages since November 4, 2024 totaling 155h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.unbabel.com

Minor July 31, 2026

Translation processing delays

Detected by Pingoru
Jul 31, 2026, 07:14 AM UTC
Resolved
Jul 31, 2026, 01:46 PM UTC
Duration
6h 32m
Affected: Unbabel Longform (Projects)Unbabel E-mail (Zendesk Support/Agent Workspace)Unbabel Longform (Client Review)Unbabel Longform (Salesforce KB)Unbabel Chat (Zendesk Chat)Unbabel E-mail (Freshdesk )Unbabel Longform (Zendesk Guide)Unbabel E-mail (Salesforce Service Cloud)Unbabel Chat (Intercom)Unbabel Chat (Salesforce Messaging)Unbabel E-mail (Unbabel Interface Tickets)Unbabel E-mail (Wix Answers)Unbabel Chat (Unbabel Interface Chat)Unbabel Chat (Kustomer)Unbabel E-mail (Kustomer)Unbabel E-mail (Ticket API)Unbabel Chat (Chat API)Unbabel Chat (Helpshift Chat)Unbabel E-mail (Helpshift Emails)
Timeline · 4 updates
  1. investigating Jul 31, 2026, 07:14 AM UTC

    We're experiencing translation processing failures intermittently, we have our teams actively investigating and will report back asap. Thank you for understanding.

  2. investigating Jul 31, 2026, 08:01 AM UTC

    We continue to observe degraded translation processing, but rest assured this investigation is being prioritised by our teams. We apologise for the inconvenience.

  3. monitoring Jul 31, 2026, 09:44 AM UTC

    The team was able to stabilize the different systems and new translation requests should complete normally. Unbabel will proceed to recover stuck translations. These are requests performed since circa 1.30 am UTC time. Note: chat translations will not be recovered and should be requested again where neccessary.

  4. resolved Jul 31, 2026, 01:46 PM UTC

    This incident has been resolved. Translation recovery is still underway, but taking place without incidents. If you find any translations still missing in the next few hours, please reach out to us.

Read the full incident report →

Minor June 26, 2026

Project estimations returning incorrect values

Detected by Pingoru
Jun 26, 2026, 04:30 AM UTC
Resolved
Jun 26, 2026, 03:03 PM UTC
Duration
10h 33m
Timeline · 4 updates
  1. investigating Jun 26, 2026, 04:30 AM UTC

    All estimated projects are returning incorrect, grossly exaggerated values. We are currently investigating this incident..

  2. identified Jun 26, 2026, 11:06 AM UTC

    We identified the issue and are working on a fix for this incident..

  3. monitoring Jun 26, 2026, 11:41 AM UTC

    We implemented a fix for total estimated prices. You may need to re-estimate your project to see the correct value appear. Costs on the breakdown are still displaying incorrectly, as this will be fixed shortly. .

  4. resolved Jun 26, 2026, 03:03 PM UTC

    Costs on the breakdown are now also displaying correctly, everything is now working as expected. We apologise for the inconvenience caused. .

Read the full incident report →

Minor May 6, 2026

New tickets / conversations for email and chat not translating

Detected by Pingoru
May 06, 2026, 09:48 AM UTC
Resolved
May 06, 2026, 10:21 AM UTC
Duration
33m
Timeline · 3 updates
  1. investigating May 06, 2026, 09:48 AM UTC

    For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident..

  2. identified May 06, 2026, 10:09 AM UTC

    We are continuing to work on a fix for this incident..

  3. resolved May 06, 2026, 10:21 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor April 28, 2026

Issues with Projects creation and management

Detected by Pingoru
Apr 28, 2026, 12:00 PM UTC
Resolved
Apr 28, 2026, 02:27 PM UTC
Duration
2h 27m
Timeline · 3 updates
  1. investigating Apr 28, 2026, 12:00 PM UTC

    A problem was identified that prevents the correct creation and management of projects in the Unbabel Portal. In the typical scenario, the list of pipeline groups doesn't load; for completed projects, it's not possible to see the list of existing files. We are currently investigating this incident..

  2. identified Apr 28, 2026, 01:38 PM UTC

    The root cause for the incident is identified and the team is working on a fix..

  3. resolved Apr 28, 2026, 02:27 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor November 24, 2025

Problems logging into Customer Portal

Detected by Pingoru
Nov 24, 2025, 07:20 PM UTC
Resolved
Nov 25, 2025, 10:24 AM UTC
Duration
15h 4m
Timeline · 2 updates
  1. investigating Nov 24, 2025, 07:20 PM UTC

    Some users are describing problems logging into the Portal, with an error message reading "Failed to retrieve your Portal". We are currently investigating this incident..

  2. resolved Nov 25, 2025, 10:24 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor November 19, 2025

Difficulties accessing the Unbabel Portal

Detected by Pingoru
Nov 19, 2025, 03:00 PM UTC
Resolved
Nov 19, 2025, 03:55 PM UTC
Duration
55m
Timeline · 3 updates
  1. investigating Nov 19, 2025, 03:00 PM UTC

    Access to the Portal is currently not possible for logged out users. We are currently investigating this incident..

  2. identified Nov 19, 2025, 03:55 PM UTC

    The cause is identified and we are working on a fix for this incident..

  3. resolved Nov 19, 2025, 03:55 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor November 18, 2025

Cloudflare is experiencing some issues that are affecting our platforms.

Detected by Pingoru
Nov 18, 2025, 12:14 PM UTC
Resolved
Nov 18, 2025, 06:10 PM UTC
Duration
5h 56m
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:14 PM UTC

    We are continuing to work on a fix for this incident..

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal..

  3. resolved Nov 18, 2025, 06:10 PM UTC

    This incident has been resolved. We will wait for the post-mortem from Cloudflare to take further action..

Read the full incident report →

Minor November 17, 2025

Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues

Detected by Pingoru
Nov 17, 2025, 04:32 PM UTC
Resolved
Nov 17, 2025, 11:24 PM UTC
Duration
6h 52m
Timeline · 7 updates
  1. investigating Nov 17, 2025, 04:32 PM UTC

    Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident..

  2. identified Nov 17, 2025, 04:35 PM UTC

    The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident..

  3. monitoring Nov 17, 2025, 05:16 PM UTC

    This issue is also affecting the Translator CAT tool Polyglot..

  4. identified Nov 17, 2025, 07:09 PM UTC

    It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident..

  5. identified Nov 17, 2025, 09:39 PM UTC

    The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention..

  6. monitoring Nov 17, 2025, 11:07 PM UTC

    We implemented a fix and are currently monitoring the result..

  7. resolved Nov 17, 2025, 11:24 PM UTC

    This incident has been resolved. Please not that some translations may still see delays, as translators didn't have access to the platform to work on them. If you find any translations that don't complete over the course of the next hours, please reach out to us..

Read the full incident report →

Minor November 1, 2025

Issues with [email protected] email

Detected by Pingoru
Nov 01, 2025, 01:16 AM UTC
Resolved
Nov 03, 2025, 11:04 AM UTC
Duration
2d 9h
Timeline · 2 updates
  1. identified Nov 01, 2025, 01:16 AM UTC

    We are currently experiencing issues with [[email protected]](mailto:[email protected]) email, please reach out to us via [[email protected]](mailto:[email protected]) or submit a ticket here: .

  2. resolved Nov 03, 2025, 11:04 AM UTC

    We're operating as usual and you can now resume using the [[email protected]](mailto:[email protected]) email address to reach out to us. Thank you for bearing with us.

Read the full incident report →

Major October 20, 2025

Degraded performance due to ongoing AWS outage

Detected by Pingoru
Oct 20, 2025, 03:45 PM UTC
Resolved
Oct 20, 2025, 08:21 PM UTC
Duration
4h 35m
Timeline · 4 updates
  1. identified Oct 20, 2025, 03:45 PM UTC

    We are currently working to restore the service..

  2. identified Oct 20, 2025, 05:13 PM UTC

    AWS update - "We continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services. Lambda is experiencing function invocation errors because an internal subsystem was impacted by the network load balancer health checks. We are taking steps to recover this internal Lambda system. For EC2 launch instance failures, we are in the process of validating a fix and will deploy to the first AZ as soon as we have confidence we can do so safely." - .

  3. monitoring Oct 20, 2025, 06:13 PM UTC

    With the recovery of AWS systems, Unbabel is restoring its capacity. Currently most systems are operational, with some delays still taking place for messages lost in the process and that may need recovering. AWS Update: **Oct 20 12:15 PM PDT** We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. For Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda’s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors. We will provide another update by 1:00 PM PDT. .

  4. resolved Oct 20, 2025, 08:21 PM UTC

    This incident has been resolved..

Read the full incident report →

Major October 20, 2025

Service down due to AWS incident

Detected by Pingoru
Oct 20, 2025, 07:26 AM UTC
Resolved
Oct 20, 2025, 11:04 AM UTC
Duration
3h 38m
Timeline · 4 updates
  1. investigating Oct 20, 2025, 07:26 AM UTC

    We are currently investigating this incident..

  2. identified Oct 20, 2025, 08:48 AM UTC

    We are being impacted by this AWS incident - The team is trying to recover the services as soon as possible..

  3. monitoring Oct 20, 2025, 10:01 AM UTC

    AWS is recovering and we are seeing significant signs of improvement. .

  4. resolved Oct 20, 2025, 11:04 AM UTC

    Our services are fully recovered. We will keep monitoring for the next few hours..

Read the full incident report →

Minor October 15, 2025

Issues with requesting translations

Detected by Pingoru
Oct 15, 2025, 09:42 AM UTC
Resolved
Oct 15, 2025, 10:31 AM UTC
Duration
49m
Timeline · 3 updates
  1. investigating Oct 15, 2025, 09:42 AM UTC

    Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk. We are currently investigating this incident..

  2. identified Oct 15, 2025, 10:13 AM UTC

    The issue is identified. We are rolling back the causing change..

  3. resolved Oct 15, 2025, 10:31 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor September 23, 2025

Email translations are seeing issues / Zendesk and Freshdesk app unresponsive

Detected by Pingoru
Sep 23, 2025, 03:35 PM UTC
Resolved
Sep 23, 2025, 03:54 PM UTC
Duration
19m
Timeline · 3 updates
  1. investigating Sep 23, 2025, 03:35 PM UTC

    Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident..

  2. identified Sep 23, 2025, 03:43 PM UTC

    The issue was identified. We are continuing to work on a fix for this incident..

  3. resolved Sep 23, 2025, 03:54 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor September 14, 2025

Issues with Zendesk and Freshdesk integration

Detected by Pingoru
Sep 14, 2025, 11:27 PM UTC
Resolved
Sep 15, 2025, 12:27 AM UTC
Duration
1h
Timeline · 2 updates
  1. investigating Sep 14, 2025, 11:27 PM UTC

    An ongoing issue is causing downtime for the Unbabel integration with Zendesk and Freshdesk. You will notice that translations are not working and the widget is unresponsive. We are currently investigating this incident..

  2. resolved Sep 15, 2025, 12:27 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 25, 2025

Unbabel Interface with degraded performance

Detected by Pingoru
Jun 25, 2025, 01:56 PM UTC
Resolved
Jun 25, 2025, 04:31 PM UTC
Duration
2h 35m
Timeline · 3 updates
  1. investigating Jun 25, 2025, 01:56 PM UTC

    Unbabel Interface for chat and tickets is currently experiencing performance issues. The behaviour of the interface may be erratic. Long loading times are being observed. It is still possible to request translations. We are currently investigating this incident..

  2. monitoring Jun 25, 2025, 03:36 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Jun 25, 2025, 04:31 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 17, 2025

Issues with chat translations

Detected by Pingoru
Jun 17, 2025, 09:55 AM UTC
Resolved
Jun 17, 2025, 10:55 AM UTC
Duration
1h
Timeline · 3 updates
  1. investigating Jun 17, 2025, 09:55 AM UTC

    We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident..

  2. identified Jun 17, 2025, 10:49 AM UTC

    We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations..

  3. resolved Jun 17, 2025, 10:55 AM UTC

    This incident has been resolved. If you have any past translations that were not delivered, please attempt to send them again..

Read the full incident report →

Minor April 28, 2025

Customer Support Response delayed

Detected by Pingoru
Apr 28, 2025, 12:43 PM UTC
Resolved
Apr 29, 2025, 08:25 AM UTC
Duration
19h 41m
Timeline · 3 updates
  1. identified Apr 28, 2025, 12:43 PM UTC

    Our Customer Happiness Team might be delayed responding to your queries due to the power outage affecting some European countries. .

  2. monitoring Apr 28, 2025, 08:29 PM UTC

    We're back online as the power is progressively back across the affected countries and the CH team will get back to every query as soon as possible. Thank you for bearing with us..

  3. resolved Apr 29, 2025, 08:25 AM UTC

    Communications are back to normal..

Read the full incident report →

Minor March 31, 2025

Access to Unbabel Portal - intermittent access issues.

Detected by Pingoru
Mar 31, 2025, 10:25 AM UTC
Resolved
Mar 31, 2025, 10:25 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2025, 10:25 AM UTC

    Access to the Unbabel portal is stable. The observed issues were attributed to a dependency on an external library, [unpkg.com](http://unpkg.com), which experienced an outage. This dependency has been removed to prevent recurrence are we are actively monitoring the system to ensure continued stability and performance..

Read the full incident report →

Minor March 19, 2025

Customer Portal reports not working

Detected by Pingoru
Mar 19, 2025, 11:12 AM UTC
Resolved
Mar 19, 2025, 01:05 PM UTC
Duration
1h 53m
Timeline · 2 updates
  1. investigating Mar 19, 2025, 11:12 AM UTC

    Reports for Usage, Cost and Agents in the Customer Portal are currently offline. A message reading that "No data to display" will appear. We are currently investigating this incident..

  2. resolved Mar 19, 2025, 01:05 PM UTC

    This incident has been resolved. This was caused by a change by a third-party provider which was rolled back in the meantime..

Read the full incident report →

Minor March 11, 2025

Difficulties logging in to Unbabel Interface and Portal

Detected by Pingoru
Mar 11, 2025, 02:26 PM UTC
Resolved
Mar 11, 2025, 03:13 PM UTC
Duration
47m
Timeline · 4 updates
  1. investigating Mar 11, 2025, 02:26 PM UTC

    We are currently investigating this incident..

  2. identified Mar 11, 2025, 02:54 PM UTC

    The issue seems to be related to an upgrade of one of our clusters. The team is working on a full recovery..

  3. monitoring Mar 11, 2025, 02:57 PM UTC

    The team implemented a fix and is currently monitoring it..

  4. resolved Mar 11, 2025, 03:13 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 7, 2025

Translation delays in machine-translation

Detected by Pingoru
Mar 07, 2025, 04:40 PM UTC
Resolved
Mar 07, 2025, 08:54 PM UTC
Duration
4h 14m
Timeline · 3 updates
  1. investigating Mar 07, 2025, 04:40 PM UTC

    Due to an overload of some systems, translation requests are suffering delays..

  2. identified Mar 07, 2025, 06:54 PM UTC

    The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time..

  3. resolved Mar 07, 2025, 08:54 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 10, 2025

Projects App degradation - loading, estimation and processing delays

Detected by Pingoru
Feb 10, 2025, 05:56 PM UTC
Resolved
Feb 10, 2025, 10:20 PM UTC
Duration
4h 24m
Timeline · 3 updates
  1. investigating Feb 10, 2025, 05:56 PM UTC

    The projects app is occasionally failing to load properly. All estimations and processing of translations are delayed. We are currently investigating this incident..

  2. identified Feb 10, 2025, 05:59 PM UTC

    We identified the cause of the issue and are taking mitigating measures. Some volume has accumulated which we are trying to process..

  3. monitoring Feb 10, 2025, 10:20 PM UTC

    We implemented a fix and are currently monitoring the result. Most features should be back to normal. Some project estimations might not yet be available. If necessary, re-edit you project and request a new estimation..

Read the full incident report →

Minor November 7, 2024

Chat translations are slow

Detected by Pingoru
Nov 07, 2024, 05:11 PM UTC
Resolved
Nov 07, 2024, 07:06 PM UTC
Duration
1h 55m
Timeline · 3 updates
  1. investigating Nov 07, 2024, 05:11 PM UTC

    Chat translations, despite completing, are seeing considerable delays. We are currently investigating this incident..

  2. monitoring Nov 07, 2024, 06:36 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Nov 07, 2024, 07:06 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor November 6, 2024

Email and chat translations not flowing \ considerably delayed

Detected by Pingoru
Nov 06, 2024, 03:36 PM UTC
Resolved
Nov 06, 2024, 05:31 PM UTC
Duration
1h 55m
Timeline · 3 updates
  1. investigating Nov 06, 2024, 03:36 PM UTC

    We are currently investigating this incident..

  2. monitoring Nov 06, 2024, 05:12 PM UTC

    Issue was resolved and are currently monitoring the result..

  3. resolved Nov 06, 2024, 05:31 PM UTC

    The issue has been resolved. Translations are flowing normally..

Read the full incident report →

Minor November 4, 2024

Email and chat translations are failing or with severe delay

Detected by Pingoru
Nov 04, 2024, 10:11 AM UTC
Resolved
Nov 04, 2024, 10:31 AM UTC
Duration
20m
Timeline · 3 updates
  1. investigating Nov 04, 2024, 10:11 AM UTC

    We are currently investigating this incident..

  2. monitoring Nov 04, 2024, 10:19 AM UTC

    Translation request are coming back to normal. We're monitoring service performance..

  3. resolved Nov 04, 2024, 10:31 AM UTC

    This incident has been resolved. The team will look for a root cause for the incident..

Read the full incident report →