Twilio incident
Voice Call Failures From a Subset of Twilio South Africa Phone Numbers to Vodacom South Africa
Twilio experienced a minor incident on October 12, 2026 affecting Voice, Middle East & Africa, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 01:11 PM UTC
Twilio customers may be experiencing voice call failures from Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 01:22 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 12, 2026, 01:55 PM UTC
We have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 04:03 PM UTC
The incident has been resolved and voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa are operating normally.