Twilio incident

Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 13, 2026 affecting Voice, Middle East & Africa, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 12:57 PM UTC
Resolved
Oct 13, 2026, 06:57 PM UTC
Duration
5h 59m
Detected by Pingoru
Oct 13, 2026, 12:57 PM UTC

Affected components

Voice, Middle East & Africa

Update timeline

  1. investigating Oct 13, 2026, 12:57 PM UTC

    Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 13, 2026, 02:19 PM UTC

    Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Oct 13, 2026, 02:21 PM UTC

    Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring Oct 13, 2026, 03:14 PM UTC

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 13, 2026, 05:15 PM UTC

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Oct 13, 2026, 06:57 PM UTC

    The incident has been resolved and voice calls between a subset of Twilio South Africa Phone Numbers and network subscribers on affected networks in South Africa are operating normally.