Twilio incident

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS, APAC, which began 19h ago. The vendor's full update timeline is below.

Started
Oct 10, 2026, 03:43 AM UTC
Resolved
Ongoing
Duration
● 18h 36m
Detected by Pingoru
Oct 10, 2026, 03:43 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Oct 10, 2026, 03:43 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 10, 2026, 04:48 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 10, 2026, 05:49 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Oct 10, 2026, 07:49 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Oct 10, 2026, 11:50 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Oct 10, 2026, 07:51 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.