Twilio incident
SMS Delivery Delays from Twilio to Multiple Networks in Italy
Twilio experienced a minor incident on October 12, 2026 affecting SMS, Europe, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 09:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 12, 2026, 10:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 11:55 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 01:56 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 02:57 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.