Twilio incident
SMS Delivery Delays and Failures from Twilio to Zamtel Zambia
Twilio experienced a minor incident on October 10, 2026 affecting SMS, Middle East & Africa, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 07:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 10, 2026, 08:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 10, 2026, 10:04 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 11:19 AM UTC
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 10, 2026, 01:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.