Twilio incident

SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 10, 2026 affecting SMS, Latin America, lasting 9h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 01:38 PM UTC
Resolved
Oct 10, 2026, 11:03 PM UTC
Duration
9h 25m
Detected by Pingoru
Oct 10, 2026, 01:38 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Oct 10, 2026, 01:38 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 10, 2026, 02:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Oct 10, 2026, 04:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Oct 10, 2026, 08:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Oct 10, 2026, 08:59 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Oct 10, 2026, 11:00 PM UTC

    We have observed a recovery in SMS delivery from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Oct 10, 2026, 11:03 PM UTC

    The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.