Twilio incident
Elevated Errors Affecting Sip Domain Configuration
Twilio experienced a notice incident on October 10, 2026 affecting Origination US1 and SIP Interface US1 and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 10, 2026, 05:08 AM UTC
We are aware of intermittent errors affecting the Voice service, which may impact customer API requests for Voice. From approximately 9:32 PM - 9:47 PM PST, customers may have experienced failed requests. Our team is monitoring system performance. We will provide another update as soon as more information becomes available.
- resolved Oct 10, 2026, 05:40 AM UTC
Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider. During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an inability to modify SIP Trunk and SIP Domain configurations. The downstream issue has been resolved, and all SIP operations and configuration management functions are now operating normally.