Twilio incident

SMS Delivery Delays from Twilio to Shelcomm United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 13, 2026 affecting Other, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 04:47 AM UTC
Resolved
Apr 13, 2026, 08:54 AM UTC
Duration
4h 6m
Detected by Pingoru
Apr 13, 2026, 04:47 AM UTC

Affected components

Other

Update timeline

  1. investigating Apr 13, 2026, 04:47 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 13, 2026, 04:54 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Apr 13, 2026, 05:20 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 13, 2026, 05:54 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Apr 13, 2026, 06:48 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Apr 13, 2026, 08:54 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.