Twilio incident

Voice Call Failures from Subscribers to a Subset of Twilio Brazil Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 15, 2026 affecting Voice, Latin America, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 08:48 PM UTC
Resolved
Apr 15, 2026, 10:55 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 15, 2026, 08:48 PM UTC

Affected components

Voice, Latin America

Update timeline

  1. investigating Apr 15, 2026, 08:48 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 15, 2026, 09:00 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 15, 2026, 09:58 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Apr 15, 2026, 10:55 PM UTC

    The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.