Twilio incident

SMS Delivery Failures from a Subset of Twilio Long Codes to Orange Côte d'Ivoire

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 13, 2026 affecting SMS, Middle East & Africa, lasting 18h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 06:42 PM UTC
Resolved
Apr 14, 2026, 12:49 PM UTC
Duration
18h 6m
Detected by Pingoru
Apr 13, 2026, 06:42 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. identified Apr 13, 2026, 06:42 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 13, 2026, 07:43 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Apr 13, 2026, 09:43 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Apr 14, 2026, 01:46 AM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Apr 14, 2026, 06:39 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Apr 14, 2026, 08:54 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Apr 14, 2026, 12:49 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.