Twilio incident

SMS Delivery Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers

Twilio experienced a minor incident on April 12, 2026 affecting SMS, Latin America, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started: Apr 12, 2026, 04:33 PM UTC
Resolved: Apr 12, 2026, 07:13 PM UTC
Duration: 2h 40m
Detected by Pingoru: Apr 12, 2026, 04:33 PM UTC

Affected components

SMS, Latin America

Update timeline

investigating Apr 12, 2026, 04:33 PM UTC

Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring Apr 12, 2026, 05:34 PM UTC

We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
resolved Apr 12, 2026, 07:13 PM UTC

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.