Twilio incident

On Call Engineers are Investigating an Issue Affecting Flex

Twilio experienced a notice incident on April 15, 2026 affecting Flex Application Platform, lasting 31m. The incident has been resolved; the full update timeline is below.

Started: Apr 15, 2026, 01:26 PM UTC
Resolved: Apr 15, 2026, 01:58 PM UTC
Duration: 31m
Detected by Pingoru: Apr 15, 2026, 01:26 PM UTC

Affected components

Flex Application Platform

Update timeline

investigating Apr 15, 2026, 01:26 PM UTC

Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
resolved Apr 15, 2026, 01:58 PM UTC

We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.