Twilio incident

SMS Delivery Delays and Failures from Twilio to Viva Cell MTS Armenia

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 14, 2026 affecting SMS, Europe, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 02:49 PM UTC
Resolved
Apr 14, 2026, 09:41 PM UTC
Duration
6h 52m
Detected by Pingoru
Apr 14, 2026, 02:49 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Apr 14, 2026, 02:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 14, 2026, 03:19 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Apr 14, 2026, 04:19 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Apr 14, 2026, 06:20 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Apr 14, 2026, 07:00 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Apr 14, 2026, 09:01 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Apr 14, 2026, 09:41 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia is operating normally.