Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,183 incidents for Twilio: 1,178 in the last 12 months and 558 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 153 | 571 of 603 (95%) |
Incidents, newest first
Minor April 10, 2026 User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America 2h 53m Lookup Identity Match, Lookup Line Type Intelligence [Legacy API], Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap and 1 more
Started Apr 10, 2026, 06:39 AM UTC· resolved Apr 10, 2026, 09:32 AM UTC
No vendor updates were posted for this incident.
Minor April 9, 2026 SMS Delivery Delays from Twilio to Claro Peru 3h 51m SMS, Latin America
Started Apr 09, 2026, 08:28 PM UTC· resolved Apr 10, 2026, 12:19 AM UTC
No vendor updates were posted for this incident.
Minor April 9, 2026 SMS Delivery Delays from Twilio to Pelephone and Ramy Levy Israel 20h 12m SMS, Middle East & Africa
Started Apr 09, 2026, 03:04 PM UTC· resolved Apr 10, 2026, 11:17 AM UTC
No vendor updates were posted for this incident.
Notice April 8, 2026 [Retroactive] Customers Unable to Access Support Portal – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Apr 08, 2026, 08:30 PM UTC· resolved Apr 08, 2026, 08:30 PM UTC
- resolved Apr 08, 2026, 09:37 PM UTC
Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to access and create new support requests. Our engineers have implemented a fix, and monitored and confirmed the issue as being resolved. All services are now operating normally at this time.
Notice April 8, 2026 Legacy Marketing Campaigns not loading for some customers 1h 49m SendGrid Legacy Marketing Campaigns
Started Apr 08, 2026, 03:17 PM UTC· resolved Apr 08, 2026, 05:06 PM UTC
- monitoring Apr 08, 2026, 03:17 PM UTC
Starting around 08:00 AM PDT on April 8th, 2026, our engineers began investigating an issue with a subset of customers not being able to access Legacy Marketing Campaigns. They have deployed a fix & are continuing to monitor for functionality. This did not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 08, 2026, 04:19 PM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in another hour, or as soon as more information becomes available.
- resolved Apr 08, 2026, 05:06 PM UTC
Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns unable to load has been resolved. All services are now operating normally at this time.
Minor April 7, 2026 User Authentication Identity SNA Missing Redirects for Odido T-Mobile in Netherlands 2d 14h Verify Silent Network Auth
Started Apr 07, 2026, 11:23 PM UTC· resolved Apr 10, 2026, 02:10 PM UTC
No vendor updates were posted for this incident.
Notice April 7, 2026 Retroactive Incident - Email Log and Activity Data Delayed – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Apr 07, 2026, 09:00 PM UTC· resolved Apr 07, 2026, 09:00 PM UTC
- resolved Apr 07, 2026, 10:26 PM UTC
Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.
Minor April 6, 2026 Intermittent Account Access and Management Issues 6h 37m SendGrid API, SendGrid Website
Started Apr 06, 2026, 03:08 PM UTC· resolved Apr 06, 2026, 09:45 PM UTC
- investigating Apr 06, 2026, 03:08 PM UTC
Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 06, 2026, 03:30 PM UTC
Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 06, 2026, 05:57 PM UTC
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update as soon as more information becomes available.
- resolved Apr 06, 2026, 09:45 PM UTC
Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time.
Minor April 6, 2026 Billing Payment Processing Failures 1d 5h SendGrid API, SendGrid Billing
Started Apr 06, 2026, 01:23 PM UTC· resolved Apr 07, 2026, 06:53 PM UTC
- investigating Apr 06, 2026, 01:23 PM UTC
Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 06, 2026, 03:28 PM UTC
Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 03:43 PM UTC
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 04:37 PM UTC
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. We have also identified that customers using Email Validation may receive 403 errors until their account is activated. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 07:10 PM UTC
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update in 3 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 07:11 PM UTC
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- monitoring Apr 07, 2026, 01:05 AM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
- monitoring Apr 07, 2026, 06:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2026, 06:40 PM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
- resolved Apr 07, 2026, 06:53 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience.
Notice March 25, 2026 Retroactive Incident - EU Mail Delays – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 25, 2026, 08:58 PM UTC· resolved Mar 25, 2026, 08:58 PM UTC
- resolved Mar 25, 2026, 08:58 PM UTC
From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Minor March 18, 2026 Login Issue Cloudflare CAPTCHA Failing to Load 7h 44m SendGrid Website
Started Mar 18, 2026, 06:33 PM UTC· resolved Mar 19, 2026, 02:17 AM UTC
- investigating Mar 18, 2026, 06:33 PM UTC
Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- identified Mar 18, 2026, 07:35 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
- investigating Mar 18, 2026, 08:34 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
- investigating Mar 18, 2026, 09:32 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.
- monitoring Mar 18, 2026, 09:54 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.
- resolved Mar 19, 2026, 02:17 AM UTC
Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.
Minor March 5, 2026 Delay in Email Event Processing and Stats – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 05, 2026, 07:14 PM UTC· resolved Mar 05, 2026, 07:14 PM UTC
- resolved Mar 05, 2026, 07:14 PM UTC
Between 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue. While email delivery continued with low execution times, the reporting of these events to the Stats API and your dashboard was delayed. However, all downstream queues, including Engagement Stats, have fully caught up as of 9:45 AM PST and are resolved at the time.
Notice March 4, 2026 v3 Timezones Update Delay – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 04, 2026, 04:44 PM UTC· resolved Mar 04, 2026, 04:44 PM UTC
- resolved Mar 04, 2026, 04:44 PM UTC
Our engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their timezone setting or while fetching timezones via /v3/timezones. A fix was deployed a fix on 03/04 ~7:48AM. This issuse has now been resolved
Notice March 4, 2026 Retroactive Incident - Failures Processing Subset of Webhook Events – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 04, 2026, 03:30 PM UTC· resolved Mar 04, 2026, 03:30 PM UTC
- resolved Mar 10, 2026, 07:18 PM UTC
Our engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe Event Webhooks. Users may have experienced issues with group unsubscribes and group resubscribes that were not processed, although the api calls for those events were processed. The issue has been resolved and all impacted services are operating normally.
Notice March 3, 2026 Delay in Events being sent to Global Stats – SendGrid Statistics
Started Mar 03, 2026, 01:17 AM UTC· resolved Mar 03, 2026, 01:17 AM UTC
- resolved Mar 03, 2026, 01:17 AM UTC
Between 4:00 PM and 5:04 PM PST, customers may have experienced delays when viewing Global Stats. Our Engineers identified and resolved the issue
Notice March 3, 2026 Mail delivery delays – API v3, SMTP, API v2
Started Mar 03, 2026, 01:05 AM UTC· resolved Mar 03, 2026, 01:05 AM UTC
- resolved Mar 03, 2026, 01:05 AM UTC
Between 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.
Minor February 27, 2026 Customers in Argentina Unable to Authenticate Card in Twilio SendGrid 3d 2h SendGrid Website
Started Feb 27, 2026, 04:49 PM UTC· resolved Mar 02, 2026, 07:06 PM UTC
- investigating Feb 27, 2026, 04:49 PM UTC
Starting around 8:40PM PDT on Friday, 2/27/25, our engineers are investigating an issue with Twilio SendGrid users in Argentina are unable to authenticate their credit cards. Customers in Argentina may not be unable to add their credit card into the system. This does not impact mail send. We will provide updates in the next hour or sooner as they become available.
- investigating Feb 27, 2026, 05:50 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 27, 2026, 06:51 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 27, 2026, 08:51 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Feb 27, 2026, 09:09 PM UTC
Our engineers have implemented a fix and are monitoring system performance. A backend change has been made to our third-party billing system and payments will be retried for individual users. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 27, 2026, 10:30 PM UTC
Our engineering team is continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Feb 27, 2026, 11:02 PM UTC
Our engineering team is continuing to monitor system performance. For customers located in Argentina impacted by this issue, please reach out to our support teams for additional assistance. We will provide another update as soon as more information becomes available.
- resolved Mar 02, 2026, 07:06 PM UTC
Our engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still experiencing issues adding or authenticating a credit card, please reach out to Support for additional assistance.
Minor February 26, 2026 SendGrid Email Send Delays (High Latency) – February 26, 2026 – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Feb 26, 2026, 07:23 PM UTC· resolved Feb 26, 2026, 07:23 PM UTC
- resolved Feb 26, 2026, 07:24 PM UTC
Our engineers have investigated and resolved an issue that caused high latency when sending email through SendGrid. From 8:24 AM PST to 9:15 AM PST on Thursday, February 26, 2026, customers may have experienced delays sending email from both the SendGrid dashboard (web app) and email sent via SMTP or API. The issue has been resolved, and all SendGrid email sending is operating normally across the dashboard, SMTP, and API.
Minor February 11, 2026 Incomplete Advanced Statistics 23h 50m SendGrid Statistics
Started Feb 11, 2026, 06:46 PM UTC· resolved Feb 12, 2026, 06:36 PM UTC
- investigating Feb 11, 2026, 06:46 PM UTC
Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- investigating Feb 11, 2026, 07:46 PM UTC
We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.
- investigating Feb 11, 2026, 08:47 PM UTC
We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.
- investigating Feb 11, 2026, 10:47 PM UTC
We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.
- identified Feb 12, 2026, 12:50 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.
- identified Feb 12, 2026, 04:19 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.
- identified Feb 12, 2026, 06:56 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.
- identified Feb 12, 2026, 11:02 AM UTC
Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.
- identified Feb 12, 2026, 02:42 PM UTC
Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.
- resolved Feb 12, 2026, 06:36 PM UTC
Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.
Notice February 11, 2026 Unable to Create Support Ticket from SendGrid Help Center 3h 41m SendGrid Website
Started Feb 11, 2026, 04:52 PM UTC· resolved Feb 11, 2026, 08:33 PM UTC
- investigating Feb 11, 2026, 04:52 PM UTC
Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 05:37 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 06:43 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 07:35 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
- resolved Feb 11, 2026, 08:33 PM UTC
Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.
Minor February 4, 2026 Sender Authentication Degraded 44m SendGrid API, SendGrid Website
Started Feb 04, 2026, 06:12 PM UTC· resolved Feb 04, 2026, 06:56 PM UTC
- investigating Feb 04, 2026, 06:12 PM UTC
Starting around 10am on February 4, 2026, our engineers began investigating an issue with Sender Authentication. Users may experience newly created records within the Sender Authentication page not verifying which includes Domain Authentication and Link Branding records that were created after 8:45am PST. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Feb 04, 2026, 06:25 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Feb 04, 2026, 06:40 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 04, 2026, 06:56 PM UTC
Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.
Notice February 3, 2026 Retroactive Incident - Marketing Campaigns and API failures – SendGrid Marketing Campaigns, SendGrid API, SendGrid Email Activity
Started Feb 03, 2026, 06:49 PM UTC· resolved Feb 03, 2026, 06:49 PM UTC
- resolved Feb 03, 2026, 06:49 PM UTC
On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API configuration requests. Customers would have experienced 500 errors. Mail send was not impacted and Legacy Marketing Campaigns were not impacted. Our engineering teams have identified the root cause and restored full functionality. No mail was lost. Services are now operational. We apologize for any inconvenience.
Minor February 2, 2026 Advance Stats Data Delay 1d SendGrid API, SendGrid Statistics
Started Feb 02, 2026, 07:29 PM UTC· resolved Feb 03, 2026, 07:38 PM UTC
- investigating Feb 02, 2026, 07:29 PM UTC
Starting around 11:00 AM PST, February 2nd, 2026, our engineers began investigating an issue affecting Advanced stats. Our engineers have identified that a processing delay prevented about two hours of Advanced Stats data from January 27, 2026 from being included. As a result, customers may see incomplete Advanced Stats results when querying reports that include that time window. The Advanced Stats API remains available, but the data returned may be missing information for that period. This is currently being investigated and our team is working on a fix. Email sending is not affected. We’ll share another update within the next hour, or sooner as we learn more.
- investigating Feb 02, 2026, 08:30 PM UTC
Our engineering team is actively investigating this issue and we will provide another update in one hour or as soon as more information becomes available.
- identified Feb 02, 2026, 09:28 PM UTC
Our engineers have identified the issue and are working toward and testing a fix. We will provide another update in hour or as soon as more information becomes available.
- investigating Feb 02, 2026, 09:51 PM UTC
Our engineering team is actively investigating this issue and we will provide another update as soon as more information becomes available.
- investigating Feb 02, 2026, 11:56 PM UTC
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
- investigating Feb 03, 2026, 03:45 AM UTC
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
- investigating Feb 03, 2026, 07:14 AM UTC
Our engineering team is currently investigating this issue. Since the team is still working to identify the root cause, it may take some additional time to resolve. We will provide the next update in 8 hours or so.
- investigating Feb 03, 2026, 03:02 PM UTC
Our engineering team is actively investigating this issue, and we will provide an update as soon as more information becomes available.
- resolved Feb 03, 2026, 07:38 PM UTC
Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be incomplete. Impacted reports may show inaccuracies of approximately 8.3% for daily, 1.2% for weekly, and 0.3% for monthly stats. Our engineering team has confirmed that the Advanced Stats API is fully operational.
Notice January 24, 2026 Gmail Delivery Latency 10h 18m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jan 24, 2026, 04:42 PM UTC· resolved Jan 25, 2026, 03:00 AM UTC
- investigating Jan 24, 2026, 04:42 PM UTC
Starting around 1:00 PM UTC on January 24, 2026, our engineers began investigating an issue with email delivery to Gmail recipients. Users may experience delivery delays, with emails taking up to 5x longer than usual to reach Gmail addresses. This is due to an issue on the Gmail/Google side, as other email providers remain unaffected. This does not impact mail send; Emails are successfully delivered to Gmail's mail servers; however, Gmail is experiencing delays in delivering those messages to recipient inboxes. You can monitor the status of Google services via the official Google Status Page: https://www.google.com/appsstatus/dashboard/ We will provide another update as soon as more information becomes available.
- monitoring Jan 24, 2026, 04:58 PM UTC
Gmail has confirmed that their services are currently affected, so we are continuing to monitor the situation closely while awaiting their next official update. We will provide another update as soon as more information becomes available.
- monitoring Jan 24, 2026, 08:43 PM UTC
We are observing that email delivery to Gmail recipients is recovering. However, we will continue to monitor the situation closely and await Google’s next official update. Additional updates will be shared as more information becomes available.
- resolved Jan 25, 2026, 03:00 AM UTC
Our engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time.
Minor January 23, 2026 Delayed Event Webhook and Stats 1h 15m Event Webhooks, SendGrid Statistics
Started Jan 23, 2026, 04:58 PM UTC· resolved Jan 23, 2026, 06:13 PM UTC
- investigating Jan 23, 2026, 04:58 PM UTC
Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.
- monitoring Jan 23, 2026, 05:10 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jan 23, 2026, 06:13 PM UTC
Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.