Twilio incident

User Authentication Identity SNA Failures for T-Mobile in United States

Minor Resolved View vendor source →
Started
Apr 13, 2026, 06:38 PM UTC
Resolved
Apr 14, 2026, 12:20 AM UTC
Duration
5h 41m
Detected by Pingoru
Apr 13, 2026, 06:38 PM UTC

Affected components

Verify Silent Network AuthLookup SIM Swap

Update timeline

  1. investigating Apr 13, 2026, 06:38 PM UTC

    Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 13, 2026, 06:58 PM UTC

    Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Apr 13, 2026, 08:08 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Apr 13, 2026, 09:14 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Apr 13, 2026, 10:14 PM UTC

    We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Apr 14, 2026, 12:20 AM UTC

    The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.

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