Twilio incident

User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for T-Mobile in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 24, 2026 affecting Lookup SIM Swap, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 08:57 AM UTC
Resolved
Jul 24, 2026, 11:03 AM UTC
Duration
2h 5m
Detected by Pingoru
Jul 24, 2026, 08:57 AM UTC

Affected components

Lookup SIM Swap

Update timeline

  1. investigating Jul 24, 2026, 08:57 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 24, 2026, 09:57 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jul 24, 2026, 11:03 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.