Twilio incident

SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 25, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 02:17 PM UTC
Resolved
Jul 25, 2026, 09:27 PM UTC
Duration
7h 10m
Detected by Pingoru
Jul 25, 2026, 02:17 PM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS, Latin AmericaSMS, APACSMS, EuropeSMS, Middle East & Africa

Update timeline

  1. investigating Jul 25, 2026, 02:17 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 25, 2026, 02:36 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 25, 2026, 02:39 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Jul 25, 2026, 03:41 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Jul 25, 2026, 05:46 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring Jul 25, 2026, 07:25 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Jul 25, 2026, 09:27 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in multiple countries is operating normally.