Twilio experienced a notice incident on July 23, 2026 affecting Messaging Services, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Messaging Services
Update timeline
- investigating Jul 23, 2026, 02:29 AM UTC
Our monitoring systems have detected a potential issue with Validity Period setting within Messaging Services not being applied. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Jul 23, 2026, 06:37 AM UTC
We have fully investigated the issue with Validity Period setting within Messaging Services, and it was determined that the impact was limited to a small set of customers. All systems are operational.