Twilio incident

SMS Delivery Receipt Delays from Twilio to Liberty Puerto Rico

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 24, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 13h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 05:50 PM UTC
Resolved
Jul 25, 2026, 07:36 AM UTC
Duration
13h 45m
Detected by Pingoru
Jul 24, 2026, 05:50 PM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS, Latin America

Update timeline

  1. investigating Jul 24, 2026, 05:50 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 24, 2026, 06:24 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 24, 2026, 07:25 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 24, 2026, 09:25 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jul 25, 2026, 01:25 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Jul 25, 2026, 02:21 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Jul 25, 2026, 04:27 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Jul 25, 2026, 07:36 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to Liberty network subscribers in Puerto Rico are operating normally.