Twilio experienced a minor incident on July 24, 2026 affecting Speech Recognition (Gather Speech) AU1, lasting 16h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 05:14 AM UTC
We are Investigating an issue related to Gather Speech-to-Text Failures. We will provide an update as soon as more information becomes available.
- investigating Jul 24, 2026, 06:28 AM UTC
We are continuing to investigate this issue related to Gather Speech-to-Text Failures. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 24, 2026, 08:28 AM UTC
We are continuing to investigate the issue related to Gather Speech-to-Text Failures. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 24, 2026, 12:28 PM UTC
We are continuing to investigate the issue related to Gather Speech-to-Text Failures. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 08:25 PM UTC
Gather Speech-to-Text is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jul 24, 2026, 08:55 PM UTC
Gather Speech-to-Text is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 09:31 PM UTC
The failures have been resolved and Gather Speech-to-Text is operating normally at this time.