Twilio incident
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Dish Network in the United States
Twilio experienced a minor incident on July 23, 2026 affecting SMS Short Code, North America, lasting 10h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 06:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 23, 2026, 07:16 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 23, 2026, 08:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 23, 2026, 08:36 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 23, 2026, 09:43 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 23, 2026, 11:44 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 03:55 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio Short Codes to Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 05:51 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Dish network subscribers in the United States are operating normally.