Twilio incident

SMS Delivery Failures from Network Subscribers to a Subset of Twilio United States Short Codes

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 25, 2026 affecting SMS Short Code, North America, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 12:46 AM UTC
Resolved
Jul 27, 2026, 05:15 AM UTC
Duration
2d 4h
Detected by Pingoru
Jul 25, 2026, 12:46 AM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. investigating Jul 25, 2026, 12:46 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 25, 2026, 01:49 AM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jul 25, 2026, 03:56 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jul 25, 2026, 08:01 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue.We will provide another update in 8 hours or as soon as more information becomes available.

  5. investigating Jul 25, 2026, 04:02 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

  6. investigating Jul 26, 2026, 08:02 AM UTC

    Twilio customers may be experiencing SMS delivery failures from the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  7. identified Jul 26, 2026, 11:01 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. identified Jul 27, 2026, 12:04 AM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Jul 27, 2026, 02:44 AM UTC

    We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  10. monitoring Jul 27, 2026, 04:50 AM UTC

    We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  11. resolved Jul 27, 2026, 05:15 AM UTC

    The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio United States Short Codes is operating normally.