Twilio incident

SMS Delivery Delays and Failures from Twilio to Jazz Pakistan

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 26, 2026 affecting SMS, APAC, lasting 12h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2026, 10:46 PM UTC
Resolved
Jul 27, 2026, 10:55 AM UTC
Duration
12h 8m
Detected by Pingoru
Jul 26, 2026, 10:46 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Jul 26, 2026, 10:46 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 26, 2026, 10:58 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 27, 2026, 12:04 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Jul 27, 2026, 01:06 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Jul 27, 2026, 03:07 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring Jul 27, 2026, 07:07 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  7. resolved Jul 27, 2026, 10:55 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Jazz network subscribers in Pakistan is operating normally.