Twilio incident

MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 19, 2026 affecting MMS Long Code, North America and MMS Long Code, North America and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 07:35 PM UTC
Resolved
Oct 19, 2026, 10:59 PM UTC
Duration
3h 24m
Detected by Pingoru
Oct 19, 2026, 07:35 PM UTC

Affected components

MMS Long Code, North AmericaMMS Long Code, North AmericaMMS Toll-Free, North America

Update timeline

  1. investigating Oct 19, 2026, 07:35 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 19, 2026, 07:35 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 19, 2026, 07:37 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Oct 19, 2026, 08:37 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 19, 2026, 08:52 PM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Oct 19, 2026, 10:59 PM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.