Twilio incident
Customer's Unable to Create New Requests for Hosting and Porting
Twilio experienced a minor incident on October 21, 2026 affecting PHONE NUMBERS, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 03:07 PM UTC
Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified Oct 21, 2026, 03:35 PM UTC
Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 21, 2026, 04:30 PM UTC
We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 21, 2026, 05:00 PM UTC
We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.