- Detected by Pingoru
- May 03, 2026, 01:37 PM UTC
- Resolved
- May 03, 2026, 08:36 PM UTC
- Duration
- 6h 58m
Affected: SMS Short Code, North America
Timeline · 6 updates
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investigating May 03, 2026, 01:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 03, 2026, 01:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 03, 2026, 02:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 03, 2026, 04:47 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 03, 2026, 06:53 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 03, 2026, 08:36 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 02, 2026, 01:36 AM UTC
- Resolved
- May 02, 2026, 04:16 AM UTC
- Duration
- 2h 40m
Affected: Flex Insights
Timeline · 3 updates
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investigating May 02, 2026, 01:36 AM UTC
Flex Insights HR is observing delayed data loads to Goddata workspaces. The team is actively working with vendor Goodata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 1 hour or as soon as there is an update.
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investigating May 02, 2026, 02:19 AM UTC
Flex Insights HR is still observing delayed data loads to Gooddata workspaces. The team is actively working with vendor Gooddata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 2 hour or as soon as there is an update.
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resolved May 02, 2026, 04:16 AM UTC
Flex Insights HR is now seeing a recovery regarding the delayed data loads to GoodData workspaces. Users should start seeing up-to-date information in the portal. The incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 06:20 PM UTC
- Resolved
- May 02, 2026, 04:50 AM UTC
- Duration
- 10h 30m
Affected: Voice, Europe
Timeline · 7 updates
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investigating May 01, 2026, 06:20 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 01, 2026, 06:32 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 01, 2026, 07:33 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 01, 2026, 09:33 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 02, 2026, 12:57 AM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 02, 2026, 02:58 AM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 02, 2026, 04:50 AM UTC
The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in the United Kingdom are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 06:01 AM UTC
- Resolved
- May 02, 2026, 03:20 AM UTC
- Duration
- 21h 19m
Affected: SMS, Latin America
Timeline · 9 updates
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investigating May 01, 2026, 06:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 01, 2026, 07:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating May 01, 2026, 09:03 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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investigating May 01, 2026, 01:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
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identified May 01, 2026, 06:01 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 01, 2026, 06:01 PM UTC
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 01, 2026, 08:02 PM UTC
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 02, 2026, 12:09 AM UTC
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
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resolved May 02, 2026, 03:20 AM UTC
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 12:48 AM UTC
- Resolved
- May 01, 2026, 01:43 AM UTC
- Duration
- 54m
Affected: Flex Insights
Timeline · 6 updates
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investigating Apr 30, 2026, 08:38 PM UTC
We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 30, 2026, 09:29 PM UTC
We are still investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 30, 2026, 11:14 PM UTC
We are continually investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 4 hours or as soon as more information becomes available.
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investigating May 01, 2026, 12:48 AM UTC
We are continuing to address the intermittent issues with Flex Insights. The root cause has been traced to a specific vendor-side datacenter outage. While some accounts remain unaffected, others may experience stale data or errors when loading reports. We expect to provide another update in 8 hours or as soon as more information becomes available.
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monitoring May 01, 2026, 01:22 AM UTC
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata but we will continue to monitor the situation. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved May 01, 2026, 01:43 AM UTC
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata and the service is functioning normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 07:06 PM UTC
- Resolved
- May 01, 2026, 01:07 AM UTC
- Duration
- 6h
Affected: Voice, Europe
Timeline · 5 updates
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investigating Apr 30, 2026, 07:06 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 08:03 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and Hutchison H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 09:03 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 30, 2026, 11:03 PM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 01, 2026, 01:07 AM UTC
The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in the United Kingdom are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 06:31 PM UTC
- Resolved
- Apr 30, 2026, 06:57 PM UTC
- Duration
- 25m
Affected: Customer Support Center
Timeline · 4 updates
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investigating Apr 30, 2026, 05:40 PM UTC
Our monitoring systems have detected a potential issue with creating tickets in the Twilio Help Center. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 30, 2026, 05:48 PM UTC
Twilio engineers are investigating an issue with the Twilio Help Center and are working to deploy a fix. Selecting priority 4 when creating a support ticket will prevent the support ticket from being created. Please select priority 1, 2 or 3 to ensure tickets are created. We expect to provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 30, 2026, 06:31 PM UTC
Priority 4 is now working correctly when selected in the Twilio Help Center. All support tickets are now being created as expected. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved Apr 30, 2026, 06:57 PM UTC
Twilio engineers have resolved the issues impacting ticket creation in the Twilio Help Center. All support tickets are now being created as expected. The Twilio Help Center is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 06:18 PM UTC
- Resolved
- Apr 30, 2026, 07:34 PM UTC
- Duration
- 1h 16m
Affected: PHONE NUMBERS
Timeline · 4 updates
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investigating Apr 30, 2026, 06:18 PM UTC
Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 30, 2026, 06:28 PM UTC
We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 30, 2026, 06:59 PM UTC
Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved Apr 30, 2026, 07:34 PM UTC
We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 04:59 PM UTC
- Resolved
- May 01, 2026, 12:19 AM UTC
- Duration
- 7h 19m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating Apr 30, 2026, 04:59 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 05:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 06:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 30, 2026, 08:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 30, 2026, 10:28 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 01, 2026, 12:19 AM UTC
The incident has been resolved and SMS delivery between Twilio Short Codes and Telcel network subscribers in Mexico is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 02:19 PM UTC
- Resolved
- Apr 30, 2026, 02:19 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 30, 2026, 02:19 PM UTC
Twilio WhatsApp was degraded for 61 minutes between 4:30AM and 5:31AM Pacific Time on 04/30/1990. During this period of time customers may have experienced a delay in message delivery and an increase in 63012 errors in Twilio. The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 07:20 AM UTC
- Resolved
- May 01, 2026, 09:22 PM UTC
- Duration
- 1d 14h
Affected: SMS, Middle East & Africa
Timeline · 11 updates
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investigating Apr 30, 2026, 07:20 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 07:23 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 08:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 30, 2026, 10:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified Apr 30, 2026, 02:31 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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identified Apr 30, 2026, 10:32 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
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identified May 01, 2026, 02:48 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
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monitoring May 01, 2026, 03:06 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 01, 2026, 05:08 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 01, 2026, 09:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
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resolved May 01, 2026, 09:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 05:40 PM UTC
- Resolved
- Apr 30, 2026, 05:38 PM UTC
- Duration
- 23h 57m
Affected: Messaging Channels
Timeline · 7 updates
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investigating Apr 29, 2026, 05:40 PM UTC
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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identified Apr 29, 2026, 06:24 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.
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identified Apr 29, 2026, 07:27 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.
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identified Apr 29, 2026, 09:33 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.
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identified Apr 30, 2026, 02:33 AM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.
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identified Apr 30, 2026, 10:31 AM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.
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resolved Apr 30, 2026, 05:38 PM UTC
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 10:23 AM UTC
- Resolved
- Apr 29, 2026, 09:38 PM UTC
- Duration
- 11h 14m
Affected: Voice, Europe
Timeline · 7 updates
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investigating Apr 29, 2026, 10:23 AM UTC
We are observing a subset of call failures to Twilio Sweden phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 29, 2026, 10:53 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 29, 2026, 11:54 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 29, 2026, 01:59 PM UTC
We have observed a recovery in voice calls from Sweden network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 29, 2026, 03:59 PM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 29, 2026, 08:00 PM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
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resolved Apr 29, 2026, 09:38 PM UTC
The incident has been resolved and voice calls from network subscribers in Sweden to Twilio Sweden Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 04:52 AM UTC
- Resolved
- Apr 29, 2026, 09:22 PM UTC
- Duration
- 16h 29m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating Apr 29, 2026, 04:52 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 29, 2026, 05:54 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 29, 2026, 08:00 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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investigating Apr 29, 2026, 12:01 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring Apr 29, 2026, 07:48 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 29, 2026, 09:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Costa Rica is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 08:53 PM UTC
- Resolved
- Apr 29, 2026, 09:08 AM UTC
- Duration
- 12h 14m
Affected: SMS, Middle East & Africa
Timeline · 8 updates
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investigating Apr 28, 2026, 08:53 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 28, 2026, 08:56 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 28, 2026, 09:56 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 28, 2026, 11:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified Apr 29, 2026, 03:57 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring Apr 29, 2026, 07:00 AM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 29, 2026, 09:05 AM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 29, 2026, 09:08 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 03:37 PM UTC
- Resolved
- Apr 28, 2026, 07:44 PM UTC
- Duration
- 4h 7m
Affected: Verify Silent Network AuthLookup SIM Swap
Timeline · 5 updates
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investigating Apr 28, 2026, 03:37 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 28, 2026, 03:51 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 28, 2026, 04:52 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 28, 2026, 05:42 PM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 28, 2026, 07:44 PM UTC
The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 03:34 PM UTC
- Resolved
- Apr 28, 2026, 05:44 PM UTC
- Duration
- 2h 10m
Affected: SMS, Europe
Timeline · 5 updates
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investigating Apr 28, 2026, 03:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 28, 2026, 03:43 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 28, 2026, 03:43 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 28, 2026, 05:44 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 28, 2026, 05:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 01:07 AM UTC
- Resolved
- Apr 28, 2026, 03:39 AM UTC
- Duration
- 2h 32m
Affected: SMS, APAC
Timeline · 3 updates
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investigating Apr 28, 2026, 01:07 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 28, 2026, 01:36 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 28, 2026, 03:39 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 11:17 PM UTC
- Resolved
- Apr 28, 2026, 12:53 AM UTC
- Duration
- 1h 36m
Affected: Lookup
Timeline · 2 updates
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monitoring Apr 27, 2026, 11:17 PM UTC
Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
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resolved Apr 28, 2026, 12:53 AM UTC
We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 09:29 PM UTC
- Resolved
- Apr 28, 2026, 08:04 AM UTC
- Duration
- 10h 34m
Affected: SMS, APAC
Timeline · 5 updates
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investigating Apr 27, 2026, 09:29 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 27, 2026, 09:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 27, 2026, 10:35 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 27, 2026, 10:46 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 28, 2026, 08:04 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 06:49 PM UTC
- Resolved
- Apr 27, 2026, 09:44 PM UTC
- Duration
- 2h 55m
Affected: Network Traversal Service
Timeline · 3 updates
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identified Apr 27, 2026, 06:49 PM UTC
Our engineers have identified the issue with an Increased rate of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hours or as soon as more information becomes available.
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monitoring Apr 27, 2026, 07:39 PM UTC
Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video and are currently monitoring. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 27, 2026, 09:44 PM UTC
Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 04:28 AM UTC
- Resolved
- Apr 27, 2026, 04:59 AM UTC
- Duration
- 30m
Affected: Messaging Services
Timeline · 2 updates
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investigating Apr 27, 2026, 04:28 AM UTC
We are investigating a service interruption with Programmable Messaging for a percentage of Messaging Services. We expect to provide another update in 60 minutes or as soon as more information becomes available
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resolved Apr 27, 2026, 04:59 AM UTC
We are no longer seeing service interruption with Programmable Messaging for a percentage of Messaging Services where messages sent with Messaging Services failed to honor {force-opt-in}. This incident is Resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 09:00 PM UTC
- Resolved
- Apr 26, 2026, 09:10 PM UTC
- Duration
- 1d
Affected: SMS, Latin America
Timeline · 9 updates
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investigating Apr 25, 2026, 09:00 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 25, 2026, 09:00 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 25, 2026, 10:01 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 26, 2026, 12:26 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified Apr 26, 2026, 04:35 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring Apr 26, 2026, 06:43 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 26, 2026, 08:43 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 26, 2026, 01:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
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resolved Apr 26, 2026, 09:10 PM UTC
The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Peru is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 08:16 AM UTC
- Resolved
- Apr 26, 2026, 12:46 AM UTC
- Duration
- 16h 29m
Affected: SMS, APACSMS, Middle East & Africa
Timeline · 6 updates
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investigating Apr 25, 2026, 08:16 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 25, 2026, 09:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 25, 2026, 11:29 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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investigating Apr 25, 2026, 03:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring Apr 25, 2026, 10:47 PM UTC
We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 26, 2026, 12:46 AM UTC
The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 12:04 AM UTC
- Resolved
- Apr 25, 2026, 04:31 AM UTC
- Duration
- 4h 26m
Affected: Content API
Timeline · 3 updates
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investigating Apr 25, 2026, 12:04 AM UTC
Our monitoring systems have detected a potential issue with Whatsapp Content Templates. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 25, 2026, 12:19 AM UTC
We are currently investigating an issue causing delays in the approval of new WhatsApp templates. Our engineers have been alerted and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available
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resolved Apr 25, 2026, 04:31 AM UTC
The issue affecting WhatsApp Content Templates has been successfully resolved. Our monitoring systems confirm that all services are back to normal, and template delivery is functioning as expected. This incident has now been resolved.
Read the full incident report →
