Twilio incident

Issue with Flex Agent Copilot Auto Wrap-up Notes

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 20, 2026 affecting Flex Agent Copilot, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 04:53 PM UTC
Resolved
Oct 20, 2026, 06:58 PM UTC
Duration
2h 4m
Detected by Pingoru
Oct 20, 2026, 04:53 PM UTC

Affected components

Flex Agent Copilot

Update timeline

  1. investigating Oct 20, 2026, 04:53 PM UTC

    Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Oct 20, 2026, 05:50 PM UTC

    We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Oct 20, 2026, 05:57 PM UTC

    We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring Oct 20, 2026, 06:28 PM UTC

    We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved Oct 20, 2026, 06:58 PM UTC

    The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.