Twilio incident
SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States
Twilio experienced a minor incident on October 20, 2026 affecting SMS Short Code, North America, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 05:16 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 20, 2026, 05:20 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 20, 2026, 05:59 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 20, 2026, 08:00 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally.