Twilio incident
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
Twilio experienced a minor incident on October 20, 2026 affecting SMS, Middle East & Africa, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:45 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 20, 2026, 09:04 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 20, 2026, 10:08 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 20, 2026, 10:32 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 21, 2026, 12:35 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally.