Twilio experienced a minor incident on October 17, 2026 affecting Client Web US1 and Client Web AU1 and 1 more component, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2026, 05:07 PM UTC
Our monitoring systems have detected a potential issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 17, 2026, 05:51 PM UTC
We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 15 minutes or as soon as more information becomes available
- investigating Oct 17, 2026, 06:21 PM UTC
We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 1 hour or as soon as more information becomes available
- investigating Oct 17, 2026, 07:23 PM UTC
We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events, our engineering teams are still investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 17, 2026, 08:21 PM UTC
We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 17, 2026, 08:36 PM UTC
We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 17, 2026, 09:39 PM UTC
We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 17, 2026, 10:11 PM UTC
We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved.