TRM Labs Outage History

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Pingoru has recorded 97 incidents for TRM Labs: 96 in the last 12 months and 25 in the last 90 days.

Source: status.trmlabs.com

97incidents recorded
96last 12 months
25last 90 days
5 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking TRM Labs in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026820 of 720 (3%)
May 2026519 of 744 (3%)
June 2026721 of 720 (3%)
July 2026757 of 744 (8%)
August 20261453 of 744 (7%)
September 2026826 of 720 (4%)
October 2026319 of 590 (3%)

Incidents, newest first

Minor February 26, 2026 Higher response latencies observed on Wallet Screening 6h 22m US - API - Wallet Screening

Started Feb 26, 2026, 05:55 PM UTC· resolved Feb 27, 2026, 12:17 AM UTC

  1. investigating Feb 26, 2026, 07:42 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 26, 2026, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2026, 12:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 25, 2026 TRM is experiencing freshness issues for exposure data in Forensics 2m US - Forensics on Web, EU - Forensics on Web

Started Feb 25, 2026, 12:02 AM UTC· resolved Feb 25, 2026, 12:04 AM UTC

  1. investigating Feb 24, 2026, 05:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 25, 2026, 07:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2026, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 21, 2026 Degraded performance of Block Explorer –

Started Feb 21, 2026, 08:30 PM UTC· resolved Feb 21, 2026, 08:30 PM UTC

  1. resolved Feb 21, 2026, 08:47 PM UTC

    Certain large entities on Block Explorer were not loading all cards. This was intermittent and the service is now working as expected.

Read the full incident report →

Minor February 19, 2026 High WS API errors 19h 6m US - API - Wallet Screening

Started Feb 19, 2026, 02:06 AM UTC· resolved Feb 19, 2026, 09:12 PM UTC

  1. monitoring Feb 19, 2026, 02:06 AM UTC

    High error rates on WS APIs. The issue has been identified, the errors are not happening at the moment and we are continuing to monitor.

  2. monitoring Feb 19, 2026, 06:58 AM UTC

    We have deployed a temporary fix and error rates have stabilized. We expect to roll out a permanent resolution within the next 24–48 hours.

  3. resolved Feb 19, 2026, 09:12 PM UTC

    Fixes have landed. All systems back to normal.

Read the full incident report →

Major February 9, 2026 Issue with plotting on Forensics 48m US - Forensics on Web

Started Feb 09, 2026, 04:23 PM UTC· resolved Feb 09, 2026, 05:12 PM UTC

  1. investigating Feb 09, 2026, 04:23 PM UTC

    Issues with plotting/loading Graph Visualizer

  2. identified Feb 09, 2026, 04:42 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Feb 09, 2026, 04:44 PM UTC

    A fix has been rolled out and Graph Visualizer is restored. We will continue to monitor.

  4. resolved Feb 09, 2026, 05:12 PM UTC

    The issue has been resolved with all functionality restored.

Read the full incident report →

Minor February 6, 2026 WS APIs Intermittent High Error Rate 13h 54m US - API - BLOCKINT

Started Feb 06, 2026, 04:49 AM UTC· resolved Feb 06, 2026, 06:43 PM UTC

  1. investigating Feb 06, 2026, 04:49 AM UTC

    Seeing intermittent high error rates on WS APIs. Investigating the issue.

  2. identified Feb 06, 2026, 05:59 AM UTC

    We have identified the issue. We are looking in to resolving it. Currently, there are no net new errors on the APIs.

  3. monitoring Feb 06, 2026, 09:22 AM UTC

    The issue has been fixed and we see no errors on the APIs. We will continue to monitor and provide the next update around Friday 02/06 12 PM EST.

  4. resolved Feb 06, 2026, 06:43 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor February 4, 2026 Slowness and Errors in the EU site 8h 53m EU - Forensics on Web

Started Feb 04, 2026, 04:12 PM UTC· resolved Feb 05, 2026, 01:06 AM UTC

  1. investigating Feb 04, 2026, 04:12 PM UTC

    We are seeing slowness and some occasional errors in EU Forensics. We are currently investigating.

  2. identified Feb 04, 2026, 04:28 PM UTC

    We have identified the issue and working on a fix.

  3. identified Feb 04, 2026, 05:54 PM UTC

    All errors on Forensics in EU have been resolved. We are looking in to any slowness concerns.

  4. monitoring Feb 04, 2026, 06:59 PM UTC

    Risk indicator issues are resolved as well and we see improved performance. Will continue to monitor.

  5. resolved Feb 05, 2026, 01:06 AM UTC

    The issue is resolved.

Read the full incident report →

Minor January 30, 2026 Degraded performance of Forensics 9s US - Forensics on Web

Started Jan 30, 2026, 04:00 PM UTC· resolved Jan 30, 2026, 04:00 PM UTC

  1. investigating Feb 02, 2026, 07:45 PM UTC

    The incident has been resolved.

  2. resolved Feb 02, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2026 Reduced Performance of TRM APIs 11h 59m US - Forensics on Web, US - API - Wallet Screening, US - API - Transaction Monitoring, US - API - BLOCKINT

Started Jan 28, 2026, 03:00 PM UTC· resolved Jan 29, 2026, 03:00 AM UTC

  1. investigating Jan 28, 2026, 08:48 PM UTC

    We are experiencing reduced performance of our APIs

  2. resolved Jan 29, 2026, 03:00 AM UTC

    The issue has been resolved with no reported customer impact.

Read the full incident report →

Critical January 26, 2026 High error rates on Wallet Screening 4h 54m US - API - Wallet Screening

Started Jan 26, 2026, 08:04 PM UTC· resolved Jan 27, 2026, 12:59 AM UTC

  1. investigating Jan 26, 2026, 08:25 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 26, 2026, 08:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 26, 2026, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2026, 12:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2026 Transaction Monitoring Transactions Stuck in Processing 1h 29m US - API - Transaction Monitoring

Started Jan 16, 2026, 11:52 PM UTC· resolved Jan 17, 2026, 01:21 AM UTC

  1. investigating Jan 16, 2026, 11:52 PM UTC

    We are currently investigating reports of transactions suck in processing in our Transaction Monitoring platform.

  2. identified Jan 17, 2026, 12:10 AM UTC

    We have confirmed an issue which has delayed processing of Transaction Monitoring transactions. This has resulted in transactions being stuck in "PROCESSING" on the platform. We are actively root causing.

  3. monitoring Jan 17, 2026, 12:47 AM UTC

    We have identified and mitigated the issue. We are monitoring to confirm resolution.

  4. resolved Jan 17, 2026, 01:21 AM UTC

    All stale transactions are processed and issued are resolved.

Read the full incident report →

Major January 16, 2026 Elevated errors 43m US - API - Wallet Screening, US - API - Transaction Monitoring

Started Jan 16, 2026, 06:20 PM UTC· resolved Jan 16, 2026, 07:04 PM UTC

  1. investigating Jan 16, 2026, 06:20 PM UTC

    We are monitoring elevated error rates

  2. investigating Jan 16, 2026, 06:25 PM UTC

    We are continuing to monitoring elevated error rates

  3. identified Jan 16, 2026, 06:27 PM UTC

    We have identified the issue, and rolled back the bad release

  4. monitoring Jan 16, 2026, 06:34 PM UTC

    Error rates are back to normal, and we are monitoring the situation

  5. resolved Jan 16, 2026, 07:04 PM UTC

    Error rates and API throughput have recovered

Read the full incident report →

Minor January 8, 2026 Higher than usual error rates affecting Forensics 4h 45m US - Forensics on Web

Started Jan 08, 2026, 05:02 PM UTC· resolved Jan 08, 2026, 09:48 PM UTC

  1. investigating Jan 08, 2026, 05:02 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 08, 2026, 06:10 PM UTC

    We are still investigating this issue.

  3. investigating Jan 08, 2026, 07:34 PM UTC

    We are still investigating this issue.

  4. monitoring Jan 08, 2026, 09:38 PM UTC

    We've released a fix for the issue and are monitoring the situation.

  5. resolved Jan 08, 2026, 09:48 PM UTC

    Performance and error rates are back to baseline.

Read the full incident report →

Minor January 6, 2026 Higher processing times on Transaction Monitoring requests 3h 47m US - API - Transaction Monitoring

Started Jan 06, 2026, 11:34 PM UTC· resolved Jan 07, 2026, 03:22 AM UTC

  1. monitoring Jan 06, 2026, 11:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Jan 07, 2026, 03:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 27, 2025 Elevated TM API error rate 3h 5m US - API - Transaction Monitoring

Started Dec 27, 2025, 09:26 PM UTC· resolved Dec 28, 2025, 12:31 AM UTC

  1. investigating Dec 27, 2025, 09:26 PM UTC

    We're experiencing an elevated level of TM API errors and are currently investigating into the issue.

  2. investigating Dec 27, 2025, 10:16 PM UTC

    A small subset of transactions related to a dusting attack are experiencing elevated error rates. We are coordinating directly with impacted customers.

  3. identified Dec 27, 2025, 11:16 PM UTC

    A small subset of transactions related to a dusting attack are experiencing elevated error rates. We have identified the issue and are in the process of applying a fix. We are coordinating directly with impacted customers.

  4. monitoring Dec 27, 2025, 11:31 PM UTC

    A small subset of transactions related to a dusting attack experienced elevated error rates. A fix has been applied, and we are monitoring to ensure stability. We are coordinating directly with impacted customers.

  5. resolved Dec 28, 2025, 12:31 AM UTC

    A small subset of transactions related to a dusting attack experienced elevated error rates. The issue has been resolved, and systems are operating normally.

Read the full incident report →

Minor December 27, 2025 Elevated TM API Error rate 4h 25m US - API - Transaction Monitoring

Started Dec 27, 2025, 02:51 PM UTC· resolved Dec 27, 2025, 07:16 PM UTC

  1. investigating Dec 27, 2025, 02:51 PM UTC

    We're experiencing an elevated level of TM API errors and are currently investigating into the issue.

  2. identified Dec 27, 2025, 04:36 PM UTC

    We have identified the issue causing elevated error rates. The impact is limited to a small number of TM API calls with large payload sizes. Our team is actively working on mitigation and will provide updates as progress is made.

  3. monitoring Dec 27, 2025, 06:32 PM UTC

    A fix has been implemented to mitigate the elevated error rates affecting a small subset of TM API calls with large payloads. The team is actively monitoring to ensure continued stability.

  4. resolved Dec 27, 2025, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 26, 2025 Elevated Forensics Error Rate –

Started Dec 26, 2025, 09:30 AM UTC· resolved Dec 26, 2025, 09:30 AM UTC

  1. resolved Dec 26, 2025, 09:34 PM UTC

    Customers experienced a Service Degradation affecting Forensics for approximately 35 min. During this time, some requests may have been slower than expected or intermittently unavailable. Other TRM APIs, including WS and TM, were not impacted.

Read the full incident report →

Minor December 18, 2025 Performance Degradation 4h 13m US - Forensics on Web

Started Dec 18, 2025, 12:54 AM UTC· resolved Dec 18, 2025, 05:08 AM UTC

  1. investigating Dec 18, 2025, 12:54 AM UTC

    We are actively investigating a performance degradation affecting some Forensics components.

  2. identified Dec 18, 2025, 01:07 AM UTC

    We have identified the underlying issue affecting some Forensics components and applied mitigations. We are seeing recovery and key performance metrics are moving back toward normal levels.

  3. monitoring Dec 18, 2025, 01:41 AM UTC

    We have identified the underlying issue affecting some Forensics components and applied mitigations. The system has recovered, and we are monitoring closely to ensure performance remains stable.

  4. resolved Dec 18, 2025, 05:08 AM UTC

    The issue impacting performance of Forensics components has been resolved.

Read the full incident report →

Minor December 5, 2025 Cloudflare issues impacting TRM APIs 8h 34m US - API - Wallet Screening, US - API - Transaction Monitoring

Started Dec 05, 2025, 10:24 AM UTC· resolved Dec 05, 2025, 06:58 PM UTC

  1. investigating Dec 05, 2025, 10:24 AM UTC

    We are investigating reports of ongoing Cloudflare issues disrupting access to our systems.

  2. monitoring Dec 05, 2025, 11:12 AM UTC

    We have confirmed reports of a brief Cloudflare outage. They had an incident they reported on and closed that impacted our APIs. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q This issue has been resolved and we are observing no ongoing evidence of issues. We are continuing to monitor this to ensure no impacts.

  3. resolved Dec 05, 2025, 06:58 PM UTC

    Cloudflare has confirmed that the incident has been fully resolved. Our services have remained stable since their remediation, and we are no longer observing any related errors or impact. This issue is now considered resolved. We will continue routine monitoring to ensure continued system performance.

Read the full incident report →

Notice November 20, 2025 Partial service degradation on Forensics 19m US - Forensics on Web

Started Nov 20, 2025, 08:34 PM UTC· resolved Nov 20, 2025, 08:53 PM UTC

  1. investigating Nov 20, 2025, 08:57 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 20, 2025, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Cloudflare Outage 17h 26m US - Forensics on Web, US - API - Wallet Screening, US - API - Transaction Monitoring, US - API - BLOCKINT

Started Nov 18, 2025, 12:17 PM UTC· resolved Nov 19, 2025, 05:43 AM UTC

  1. investigating Nov 18, 2025, 12:33 PM UTC

    We are currently investigating an issue related to the Cloudflare outage: https://www.cloudflarestatus.com.

  2. investigating Nov 18, 2025, 12:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 12:54 PM UTC

    We have implemented a temporary workaround and are beginning to see signs of recovery. We will continue to closely monitor the situation.

  4. investigating Nov 18, 2025, 01:03 PM UTC

    We have implemented a temporary workaround, but it does not appear to be consistently taking effect. We are actively investigating alternative solutions and will provide updates.

  5. investigating Nov 18, 2025, 01:27 PM UTC

    We implemented a temporary workaround. We are now seeing consistent improvement and will continue to share updates

  6. monitoring Nov 18, 2025, 01:28 PM UTC

    The workaround is active, and we are observing consistent improvement. We will continue to monitor the situation closely and share additional updates.

  7. monitoring Nov 18, 2025, 01:29 PM UTC

    The workaround is active, and we are observing consistent improvement. We will continue to monitor the situation closely and share additional updates.

  8. monitoring Nov 18, 2025, 01:47 PM UTC

    The workaround is active, and we are continuing to observe consistent improvement. We are continuing to monitor the situation closely and will provide additional updates as needed.

  9. monitoring Nov 18, 2025, 02:35 PM UTC

    We are continuing to observe consistent improvement. We are continuing to monitor the situation closely and will provide additional updates as needed.

  10. monitoring Nov 18, 2025, 05:02 PM UTC

    Monitoring elevated error rates, investigating

  11. monitoring Nov 18, 2025, 06:20 PM UTC

    Elevated error rates have resolved, and the system is stable. We will continue to monitor system performance.

  12. monitoring Nov 18, 2025, 06:49 PM UTC

    We are continuing to observe system stability. We are continuing to monitor the situation closely and will provide additional updates as needed.

  13. resolved Nov 19, 2025, 05:43 AM UTC

    The issue has been fully resolved. System performance has remained stable, and after confirming sustained recovery, we have safely removed the temporary workaround. All services continue to operate normally, and no further impact is expected. We will maintain standard monitoring, but this incident is now considered resolved.

Read the full incident report →

Major November 17, 2025 Incomplete transfers for BTC 1h 39m US - Forensics on Web

Started Nov 17, 2025, 05:09 PM UTC· resolved Nov 17, 2025, 06:48 PM UTC

  1. investigating Nov 17, 2025, 05:09 PM UTC

    We are currently investigating the issue with BTC transfers table.

  2. identified Nov 17, 2025, 05:27 PM UTC

    We have identified the missing subset of transfers from the 15th for BTC. We are currently working on a fix.

  3. monitoring Nov 17, 2025, 06:00 PM UTC

    A fix has been implemented, the missing transfers can be viewed on Forensics now. We are doing further validations.

  4. resolved Nov 17, 2025, 06:48 PM UTC

    The incident has been resolved.

Read the full incident report →

Major November 16, 2025 Error logging into Forensics 49m US - Forensics on Web

Started Nov 16, 2025, 07:56 PM UTC· resolved Nov 16, 2025, 08:46 PM UTC

  1. investigating Nov 16, 2025, 07:56 PM UTC

    An outage with our upstream authentication provider (Auth0) may cause some people to not be able to login to TRM. We are working closely with our provider to restore services. https://status.auth0.com/incidents/hykzwhgmgn8z

  2. monitoring Nov 16, 2025, 08:29 PM UTC

    We monitoring recovery, and new user sessions should now be available. We are continuing to monitor for an ongoing error rates for user login. Core transactions APIs remain un-affected. Incident is ongoing for upstream provider

  3. monitoring Nov 16, 2025, 08:39 PM UTC

    We are continuing to see recovery. Upstream provider has also updated their status to monitoring.

  4. resolved Nov 16, 2025, 08:46 PM UTC

    Upstream provider is fully recovered.

Read the full incident report →

Notice November 13, 2025 Elevated latencies 2d 7h US - Forensics on Web

Started Nov 13, 2025, 03:13 PM UTC· resolved Nov 15, 2025, 10:30 PM UTC

  1. investigating Nov 13, 2025, 03:13 PM UTC

    We are investigating elevated latencies on certain APIs

  2. investigating Nov 13, 2025, 03:25 PM UTC

    We are investigating elevated latencies on certain APIs

  3. investigating Nov 13, 2025, 03:53 PM UTC

    We have identified potential resource contention on a DB. Continuing to investigate

  4. investigating Nov 13, 2025, 04:32 PM UTC

    We have identified potential resource contention on a DB. Continuing to investigate

  5. investigating Nov 13, 2025, 05:12 PM UTC

    We have identified potential resource contention on a DB. Continuing to investigate

  6. investigating Nov 13, 2025, 07:05 PM UTC

    We are continuing to investigate the issue.

  7. investigating Nov 13, 2025, 09:20 PM UTC

    We are continuing to investigate the issue.

  8. investigating Nov 13, 2025, 11:51 PM UTC

    We are continuing to investigate the issue.

  9. identified Nov 14, 2025, 02:10 AM UTC

    We have identified the issue and isolated to a small subset of routes. Next update will be in 12 hours. Core transaction services remain unaffected.

  10. identified Nov 14, 2025, 06:02 PM UTC

    We are continuing to work on a fix for the issue.

  11. monitoring Nov 14, 2025, 11:43 PM UTC

    There is no system wide degradation. Core transaction services remain unaffected.

  12. resolved Nov 15, 2025, 10:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 Elevated error rates on Public APIs for a small set of addresses 2h 18m US - Forensics on Web, US - API - Transaction Monitoring

Started Nov 12, 2025, 10:00 PM UTC· resolved Nov 13, 2025, 12:19 AM UTC

  1. investigating Nov 12, 2025, 10:52 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 12, 2025, 10:52 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 12, 2025, 10:53 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 12, 2025, 11:18 PM UTC

    We are continuing to investigate this issue.

  5. identified Nov 12, 2025, 11:28 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Nov 12, 2025, 11:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Nov 12, 2025, 11:58 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Nov 13, 2025, 12:04 AM UTC

    We are continuing to monitor for any further issues.

  9. resolved Nov 13, 2025, 12:19 AM UTC

    This incident has been resolved.

Read the full incident report →