Resolved after 49 minutes, affecting US - Forensics on Web, on November 16, 2025.
We are continuing to see recovery. Upstream provider has also updated their status to monitoring.
Affected components
Update timeline
- investigating Nov 16, 2025, 07:56 PM UTC
An outage with our upstream authentication provider (Auth0) may cause some people to not be able to login to TRM. We are working closely with our provider to restore services. https://status.auth0.com/incidents/hykzwhgmgn8z
- monitoring Nov 16, 2025, 08:29 PM UTC
We monitoring recovery, and new user sessions should now be available. We are continuing to monitor for an ongoing error rates for user login. Core transactions APIs remain un-affected. Incident is ongoing for upstream provider
- monitoring Nov 16, 2025, 08:39 PM UTC
We are continuing to see recovery. Upstream provider has also updated their status to monitoring.
- resolved Nov 16, 2025, 08:46 PM UTC
Upstream provider is fully recovered.
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