TRM Labs experienced a major incident on November 17, 2025 affecting US - Forensics on Web, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
US - Forensics on Web
Update timeline
- investigating Nov 17, 2025, 05:09 PM UTC
We are currently investigating the issue with BTC transfers table.
- identified Nov 17, 2025, 05:27 PM UTC
We have identified the missing subset of transfers from the 15th for BTC. We are currently working on a fix.
- monitoring Nov 17, 2025, 06:00 PM UTC
A fix has been implemented, the missing transfers can be viewed on Forensics now. We are doing further validations.
- resolved Nov 17, 2025, 06:48 PM UTC
The incident has been resolved.