TRM Labs experienced a notice incident on November 13, 2025 affecting US - Forensics on Web, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 03:13 PM UTC
We are investigating elevated latencies on certain APIs
- investigating Nov 13, 2025, 03:25 PM UTC
We are investigating elevated latencies on certain APIs
- investigating Nov 13, 2025, 03:53 PM UTC
We have identified potential resource contention on a DB. Continuing to investigate
- investigating Nov 13, 2025, 04:32 PM UTC
We have identified potential resource contention on a DB. Continuing to investigate
- investigating Nov 13, 2025, 05:12 PM UTC
We have identified potential resource contention on a DB. Continuing to investigate
- investigating Nov 13, 2025, 07:05 PM UTC
We are continuing to investigate the issue.
- investigating Nov 13, 2025, 09:20 PM UTC
We are continuing to investigate the issue.
- investigating Nov 13, 2025, 11:51 PM UTC
We are continuing to investigate the issue.
- identified Nov 14, 2025, 02:10 AM UTC
We have identified the issue and isolated to a small subset of routes. Next update will be in 12 hours. Core transaction services remain unaffected.
- identified Nov 14, 2025, 06:02 PM UTC
We are continuing to work on a fix for the issue.
- monitoring Nov 14, 2025, 11:43 PM UTC
There is no system wide degradation. Core transaction services remain unaffected.
- resolved Nov 15, 2025, 10:30 PM UTC
This incident has been resolved.